Crop Claim Operations Supervisor

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Great American's Crop Division is looking for a Claim Operations Supervisor to join our Fargo, ND office. As one of the largest Crop insurers in the country, Great American is recognized as a leader in this specialized marketplace. We are seeking a strategic and dynamic leader to join our GREAT team.

Essential Job Functions and Responsibilities

• Supervises daily activities of claims processing and payment functions.

• Establishes work procedures and standards.  Evaluates work methods and implements new procedures and operations.

• Maintains various reports and management controls.  Verifies statistical coverage information, as requested.  Provides status report on Processing unit(s) to Claims Manager, as requested.

• Coordinates the work activities of the unit.  Responsible for day-to-day work and procedures.  Assigns and checks work.  Monitors and controls quality, productivity, and workflow.

• Provides technical guidance to staff.  Maintains high-level system(s) knowledge sufficient to instruct staff on automated system(s) and processing workflows.

• Identifies operational and/or potential systemic problems; identifies root causes and ensures that solutions are implemented promptly.

• Responsible for performance and coaching of staff and has a participatory role in decisions regarding talent selection, development, and performance management.  Provides training to new members of the team.

• Performs other duties as assigned.

Job Requirements

• High school diploma or equivalent

• Generally, 4 to 6 years of related experience, including 0 to 2 years of leadership experience.

This job is non-exempt in California.

Business Unit:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.