Director Enterprise Program Management

Overview

Provides leadership and direction to support business objectives of Western & Southern Financial Group (W&SFG) through cost effective use of technology, staff and business practices. Leads and develops enterprise teams of managers and skilled personnel. Is responsible for the long-term vision, development and maturation of the Project Management Office (PMO) Center of Excellence (CoE) to offer services to both the IT department and the enterprise. Is responsible for delivery of the program/project portfolio for the eenterprise. Directs activities for multiple, complex enterprise transformation initiatives, ensuring that the initiative's business needs are addressed effectively and as agreed upon with the business partners. Is accountable for all strategic project-related processes, tools, metrics and documentation delivering value and meeting quality standards, budgets and deadlines. Works with minimal supervision and is responsible for making a broad range of decisions, escalating to executive-level associates when necessary and updating executive-level associates on a regular basis.

Responsibilities

What you will do:

• Develops and executes on the eenterprise, IT departmental and PMO visions, goals, priorities and values.
• Builds and matures a Center of Excellence (CoE) with the following responsibilities: • Works with senior management in the development of the strategic direction for the program management delivery initiative for the enterprise. • Uses expert-level knowledge and skill in the PMO discipline to build and mature best practice program and project management methodology (based on PMBOK), tools, metrics and training across the enterprise.
• Attracts, recruits and retains associates with the right skills, competencies and cultural fit. Fosters the performance and development of associates to reach their full potential.
• Plans, allocates and deploys resources effectively and efficiently to meet strategic goals.
• Plans, leads and manages initiatives effectively by delivering on committed value, dates, budget, scope and quality.
• Develops and manages within departmental, portfolio, program and project budgets and report on variances.
• Ensures adherence to IT and PMO standards, processes and alignment across W&SFG.
• Follows standards to negotiate effective agreements and ensure quality deliverables.
• Owns and manages vendor relationships as applicable.
• Develops effective client and business relationships and credibility.
• Supports the day-to-day operations of W&SFG business and shared services units. Develops and meets service level agreements (SLA) and key performance indicators for applicable PMO services.
• Acts as a change agent across the enterprise for PMO services.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree Business, finance or IT is preferred or commensurate experience - Required
• Typically requires 10+ years professional IT management experience - Required
• Typically requires 10+ years direct personnel management experience - Required
• Successfully setting, implementing and achieving team goals. - Required
• Establishing a work environment that is committed to collaboration and excellence when working with the team and business partners. - Required
• Providing effective feedback and influencing others to initiate a recommended course of action to solve a problem or increase efficiency. - Required
• Typically requires 10+ years full IT project lifecycles as the project manager or program manager for delivering multiple large-scale complex projects and programs - Required
• Coaching and mentoring project managers. - Required
• Experience building and managing a PMO, which includes determining program/project management delivery services to offer the enterprise based on business needs and capacity, planning and aligning resources to services and programs/projects, developing program/project management skills both within the PMO and within the enterprise, partnering and collaborating with key stakeholders for successful program/project delivery, continually improving program/project management processes and integrating them into the various methodologies, developing program/project management training that can be used internal and external to the PMO, and defining and tracking delivery metrics. - Required
• Proven successful experience on identifying moderate to complex problems, quantifying problems and providing effective resolutions. - Required
• Proven strategic thinking from concept to implementation to facilitate solutions that drive results and have a valuable impact on the organization. -
• Demonstrated in-depth business knowledge and experience in enterprise-wide operations, products, programs, technology platforms, distribution channels and competitive landscape. -
• Demonstrated knowledge and the ability to coach on IT technical concepts such as application development, data management, business analysis, testing strategies and tools, integration, security and/or data center and infrastructure concepts and how they integrate together to build a quality solution. -
• Proven successful experience and proficiency in portfolio, program and/or project oversight, requirements development and IT governance. -
• Demonstrated ability to function or lead on program and project level, in both a leader and a participant capacity, on business, software and infrastructure projects. -
• Proven experience in tailoring and implementing diverse program/project and development methodologies, including waterfall, agile and iterative. -
• Demonstrated use of strong listening, communication and presentation techniques. Verbal and written communications are to conform to proper rules of punctuation, grammar, diction and style. -
• Demonstrated adaptability when required to adjust to multiple demands/deadlines, shifting priorities, ambiguity and rapid change. -
• Demonstrated attention to detail with excellent organizational skills, time management and the ability to prioritize workload demands for the team. -
• Proven high emotional intelligence, sound judgment, and enterprise and team thinking. -
• Proficient skills in word processing, spreadsheet and presentation applications. -
• Proven skills in technical writing, flow charting and process modeling methods. -
• Proficient in Microsoft Office (Excel, Access, Word, Visio, MS Project and PowerPoint). -
• Portfolio Management Professional (PMP) Upon Hire - Required

Work Setting/Position Demands:

• Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
• Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
• Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
• Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
• Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Performs substantial movement of wrists, hands, and fingers for continuous computer work.
• Extended hours required during peak workloads or special projects/events.

Travel Requirements:

• Some travel by car or plane.