As a ServiceNow Developer, you’ll play a crucial role in designing, developing, and implementing innovative solutions within the ServiceNow platform, with the goal of making an impact across the federal government. Your expertise will be instrumental in enhancing our IT service management processes, automating workflows, and delivering seamless user experiences.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Collaborate with cross-functional teams to gather and analyze business requirements, translating them into effective technical solutions within the ServiceNow platform.
• Design and develop custom applications, modules, and integrations in ServiceNow to streamline business processes and improve operational efficiency.
• Configure and customize ServiceNow modules such as Incident Management, Change Management, Problem Management, Service Catalog, and CMDB to meet specific organizational needs.
• Create and maintain complex workflows, business rules, UI policies, client scripts, and ACLs to ensure optimal functionality and user experience.
• Develop and maintain ServiceNow scripts, including but not limited to JavaScript, Jelly scripting, and Glide API scripting.
• Implement and manage data integrations between ServiceNow and other third-party systems, databases, and applications.
• Monitor and troubleshoot ServiceNow performance issues, identifying root causes and implementing solutions to optimize platform performance.
• Stay updated with ServiceNow releases, features, and best practices to propose and implement new functionalities that align with business goals.
• Collaborate with QA teams to ensure the quality and accuracy of developed solutions, performing thorough testing and debugging as needed.
• Provide technical guidance and support to junior developers, promoting knowledge sharing and skills development within the team and assist in the documentation of technical specifications, system architecture, and deployment processes.

What you’ll need to succeed:

• At least five years of experience as a ServiceNow Developer, with a strong portfolio of successful ServiceNow implementations and customizations.
• In-depth knowledge of ServiceNow platform architecture, modules, and development best practices.
• Proficiency in JavaScript, HTML, CSS, and scripting within the ServiceNow environment and familiarity with REST and SOAP integrations, API development, and data exchange between systems.
• Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions, along with excellent communication skills, both verbal and written, to interact with stakeholders at all levels of the organization.
• Ability to work independently and as part of a team, with a proactive and collaborative attitude.
• Attention to detail and a commitment to delivering high-quality, reliable solutions.
• An active TS//SCI clearance with CI poly preferred or Active TS//SCI clearance with ability to pass a CI poly
• ServiceNow certifications such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or similar, are a plus.

Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don’t meet every single requirement?  

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

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