Full-Time
Unified Capabilities
NOC Technician 4
Confirmed live in the last 24 hours
By Light Professional IT Services
501-1,000 employees
Provides IT engineering services globally
No salary listed
Junior, Mid
Scott AFB, IL, USA
US Top Secret Clearance Required
- Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
- Able to work in a 24x7 shift work environment.
- Requires general understanding of both voice infrastructure and IP network topologies.
- Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform
- Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
- Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
- Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
- Proactively monitor network alarms across platform specific network management tools.
- Support all customers to include providing global situational awareness support.
- Verify that service has been restored upon resolution of all customer-initiated tickets
- Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
- Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
- Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
- Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
- Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies.
- Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.
- Tech control facility or cyber transport experience
- Circuit actions experience
- Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
- Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
- Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.
By Light Professional IT Services offers a variety of hardware and software engineering services tailored for defense, civilian, and commercial clients around the globe. Their services include network engineering, project management, and IT solutions that enhance communication and data management. For instance, they have successfully completed projects like the Global Information Grid Bandwidth Expansion and the migration of legacy networks to modern systems for military operations. What sets By Light apart from its competitors is their extensive experience in both the defense and commercial sectors, allowing them to provide specialized solutions that meet the unique needs of their clients. The company's goal is to deliver reliable and efficient IT services that support the modernization and optimization of technology infrastructures for their customers.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
McLean, Virginia
Founded
2002
Simplify's Take
What believers are saying
- Growing demand for cybersecurity solutions boosts By Light's contract opportunities.
- U.S. Army contract indicates a trend towards integrated military training environments.
- Government focus on IT modernization opens healthcare IT opportunities for By Light.
What critics are saying
- Increased competition in IT and simulation sectors may affect By Light's market share.
- Integration challenges with Veraxx could lead to operational inefficiencies.
- Dependence on government contracts risks exposure to changes in spending priorities.
What makes By Light Professional IT Services unique
- By Light specializes in IT, training, and simulation for federal and commercial clients.
- The acquisition of Veraxx enhances By Light's flight simulation training capabilities.
- By Light's Capability Maturity Model Integration Level 3 highlights its process and performance improvement.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Wellness Program
401(k) Company Match
Disability Insurance
Life Insurance
Professional Development Budget
Paid Holidays
Paid Vacation
Paid Sick Leave
Bereavement Leave
Generous Leave Policy
Company News
Representatives for By Light are onsite at the IT2EC event in Oslo.
By Light Professional IT Services LLC (“By Light”), a systems integrator providing reliable, cost-effective IT, leading edge training & simulation
By Light is a provider of IT, training and simulation platforms and cyberspace operations to federal and commercial clients.
By Light Professional IT Services looks to expand its product portfolio with its recent acquisition of Veraxx Engineering, a Chantilly, Virginia-based provider of flight simulation training platforms and exercises.
By Light Professional IT Services has received a five-year, $82 million contract from the Department of Veterans Affairs to continue supporting the development and expansion of its electronic health portal for former military service members.