Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Boomi

Boomi

1,001-5,000 employees

Cloud integration platform for seamless connectivity

Data & Analytics
Consulting
Enterprise Software

Compensation Overview

$151.3k - $180kAnnually

+ Commission

Mid

Denver, CO, USA

This role is based in Denver, CO.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 4+ years of experience in technical roles such as a Customer Success Manager, Solution Architect, Consultant, Systems Engineer, or Technical Account Manager with a focus on enterprise integration in the SaaS or related industry
  • Bachelor’s or advanced degree in Management Information Systems (MIS), Computer Science, or a related technical field
  • Developer or Architecture Certification in Middleware iPaaS, Cloud Native, or APIM Platform
  • New Hire Bootcamp Certifications: Achieve full Boomi Developer, Architect, and Administrator certifications led by Boomi within the first two months of employment
Responsibilities
  • Collaborate with customers to develop a mutual success plan based on Boomi’s delivery methodology, key milestones and aligning Boomi’s solutions with actionable success metrics and business goals.
  • Accelerate business value for customers/partners driving a structured and prescriptive onboarding and adoption plan that delivers timely production launches and maximizes product utilization.
  • Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning Boomi as the strategic choice for Integration, Automation, APIM, AI, and Data Management. Provide validated industry, technical, and architectural insights from customer implementations to showcase Boomi's impact in solving evolving priorities effectively.
  • Continually build promoters and champions by ensuring Boomi remains critical to the customer’s organization. Adeptly navigating complex customer landscapes, including leadership changes, restructuring, shifting priorities, and platform re-evaluations, while maintaining strategic relationships with key decision-makers to keep Boomi aligned with long-term goals.
  • Effectively showcase Boomi's unique vision, roadmap, platform benefits and business value to consistently reinforce Boomi as a solution that delivers accelerated business and technical outcomes.
  • Conduct high level technical deep dives and workshops to continually serve as a trusted platform advocate, helping customers navigate product features, overcome technical challenges, and adopt new Boomi solutions, services and innovations.
  • Guide customers in recognizing areas for improvement, enabling informed decision-making and continuous optimization of their Boomi implementation.
  • Proactively manage portfolio health by accurately forecasting renewals and driving cross-functional collaboration to mitigate adoption and health risks. Elevate strategic conversations with CXOs, leveraging Boomi C-Suite insights to reinforce value and align with executive priorities.
  • Expertly manage business escalation by quickly assessing business impacts and effectively translating them into prioritized action items. Facilitate communication of solutions to customers and lead cross functional coordination to ensure timely and effective issue resolution.
  • Conduct regular reviews to showcase qualitative and quantitative achievements, measurable outcomes, and platform benefits. Gain insight into customer challenges, roadmap, and vision. Establish commitment to develop joint success plans by ensuring new strategy and architecture is developed with Boomi’s Input.

Boomi offers a cloud integration platform that enables businesses to connect applications, data, and devices easily. Its Integration Platform as a Service (iPaaS) simplifies enterprise software complexity through features like application integration, B2B EDI management, and low-code workflow automation. Boomi stands out in the market with ten consecutive years of recognition as a leader in iPaaS, reflecting its strong customer satisfaction. The company's goal is to facilitate digital transformation by providing seamless integration solutions that prepare organizations for future advancements.

Company Stage

Debt Financing

Total Funding

$4.8M

Headquarters

Easttown Township, Pennsylvania

Founded

2000

Growth & Insights
Headcount

6 month growth

52%

1 year growth

52%

2 year growth

52%
Simplify Jobs

Simplify's Take

What believers are saying

  • Boomi's inclusion in the Inc. 5000 list and recognition as one of the 100 Best Workplaces for Innovators indicate strong growth and a positive work culture.
  • Winning the 2024 API Award for Best in iPaaS underscores Boomi's leadership and innovation in the integration platform market.
  • The launch of new connectors, like the Veeva Vault Connector, demonstrates Boomi's commitment to expanding its solutions and addressing industry-specific needs.

What critics are saying

  • The competitive cloud integration market requires Boomi to continuously innovate to maintain its leadership position.
  • Dependence on strategic partnerships, such as with ServiceNow, may pose risks if these alliances face challenges or dissolve.

What makes Boomi unique

  • Boomi's iPaaS platform stands out with its AI-powered capabilities, offering intelligent integration and automation that simplifies complex enterprise software landscapes.
  • The company's consistent recognition as a leader in the iPaaS market for a decade highlights its industry-leading capabilities and customer satisfaction.
  • Boomi's strategic partnerships, such as with ServiceNow and Bolt Data, enhance its platform's integration capabilities, setting it apart from competitors.

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