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Customer Success Manager
NYC, Remote
Posted on 3/14/2023
New York, NY, USA
Experience Level
Desired Skills
  • Minimum of 2 - 4+ years of experience as a Customer Success Manager
  • Experience at an AI, ML or Data product company
  • Experience managing renewals and upsell
  • Proven success of consistently hitting and exceeding KPI goals in a customer success team or similar role
  • Proven success with renewing and growing customer base
  • Entrepreneurial mentality - self-starter with a strong desire to learn and grow
  • Experience selling to VP or C-level executives
  • Interest in working at a hyper-growth startup in a quickly innovating space
  • Strong negotiation and closing skills
  • Manage the onboarding of new customers with one of our Success ML Engineers and ensure a successful handoff from sales
  • Monitor customer health and take corrective action when a decline in engagement is identified
  • Drive user adoption through various touchpoints including training, product roadmap sessions, workshops, and developing relationships with several champions & power users
  • Forecast Renewal risk to management
  • Identify expansion opportunities by monitoring customer product usage, business updates/news, and creating strategic account plans with sales to grow to other teams
  • Monitor customer support slack channels and tickets, respond to queries, and work cross-departmentally to resolve problems
  • Set up Quarterly Business Reviews (“QBRs”) to assess customer health, collect feedback, and share new and upcoming product features
  • Ensure all users at each customer are receiving our communications and updates
  • Become an expert user of the product
  • Own renewal negotiations for a portion of your customers
Weight & Biases

201-500 employees

Developer MLOps & visualization platform
Company Overview
Weight & Biases’ mission is to build the best tool for machine learning with their advanced platform that allows models to be built faster with experiment tracking, dataset versioning, and model management. The company is committed to helping machine learning developers in a variety of use cases with their tools that easily integrate and give metrics and visualizations.
  • 🏝️ Unlimited vacation time
  • 🩺 100% Medical, Dental, and Vision for employees and Family Coverage
  • 🏠 Remote first culture with in-office flexibility in San Francisco
  • 💵 $1000 home office budget with new high-powered laptop
  • 🥇 Truly competitive salary and equity
  • 🚼 12 weeks of Parental leave
  • 📈 401(k)
Company Core Values
  • Driven
  • Kind
  • Proactive