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Full-Time

Sr. Strategic Operations Manager

Commercial Operations

Updated on 10/4/2024

Uber

Uber

10,001+ employees

Rides, deliveries, and freight services platform

Food & Agriculture
Data & Analytics
Automotive & Transportation
Consumer Software
Crypto & Web3
Consumer Goods

Compensation Overview

$124k - $137.5kAnnually

+ Bonus + Equity Award

Mid, Senior

New York, NY, USA

Employees are expected to spend at least half of their work time in the New York office.

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Sales
Management
SQL
Salesforce
Requirements
  • 4+ years’ work experience in Commercial Operations, Business Operations, AM Management, Consulting or Program Management
  • Advanced Excel and data management skills
  • Proficiency with Salesforce
  • Proficiency with SQL
  • Bachelor’s Degree
Responsibilities
  • Scale best practices across the US&C region and bring to the table new ideas and methodologies to prioritize the work of our Account Management force, both in their day-to-day, as well as with an outlook for the medium and long term by coming up with models and principles that will allow AMs to focus on what matters the most.
  • Understand the entire end-to-end Account Management process, introducing toolkits and frameworks to manage their Book of Business at scale while implementing and streamlining processes like the Seller-to-Account Manager handover one, with the ultimate objective of increasing Account Managers impact and productivity.
  • Bring the voices of both the Enterprise and SMB Account Management team into our central Strategic Ops team and other organizations, offering insight on how to optimize our account management workflow.
  • Collaborate and closely partner with Sales Operations, Territory Operations, Merchant Operations, Strategy & Planning, Community Operations, Finance, Business Systems, Product, Legal/Compliance to ensure the success of each initiative.

At Uber, employees are at the forefront of redefining mobility and logistics services, working with cutting-edge technology to streamline the transportation of both people and goods. This company fosters a dynamic work environment that supports flexible earning opportunities and continuous innovation in essential services. The commitment to constantly reimagine and reinvent its services makes it a leader in the industry, providing an invigorating setting for professionals who thrive in fast-paced and evolving workspaces.

Company Stage

IPO

Total Funding

$24.8B

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

5%

1 year growth

13%

2 year growth

28%
Simplify Jobs

Simplify's Take

What believers are saying

  • Uber's innovative travel products, such as Uber Yacht and Uber Cruise, cater to high-end tourists, potentially increasing revenue and brand prestige.
  • The settlement in Massachusetts could serve as a model for similar agreements globally, enhancing driver satisfaction and retention.
  • Uber's 'One Less Car' initiative could attract environmentally conscious consumers, boosting its reputation and user base.

What critics are saying

  • The high cost of settlements and compliance with new regulations could strain Uber's financial resources.
  • Expanding into new services like boat rides may divert focus and resources from its core ride-hailing business.

What makes Uber unique

  • Uber's expansion into boat services in European tourist destinations like Ibiza, Venice, and Greece sets it apart from traditional ride-hailing competitors.
  • The company's strategic push to become a super app, offering comprehensive travel booking options, differentiates it from other ride-hailing services.
  • Uber's settlement with Massachusetts, which includes guaranteed minimum pay and benefits for drivers, positions it as a leader in driver welfare compared to other gig economy companies.