Full-Time

Customer Care Specialist-Military Family Support

Confirmed live in the last 24 hours

OneMain Financial

OneMain Financial

5,001-10,000 employees

Provides personal loans for consumers

Financial Services

Junior, Mid

Evansville, IN, USA

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service

You match the following OneMain Financial's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • HS Diploma/GED required with equivalent work experience in related field.
  • 2 years working in high volume customer service environment
  • Possesses exceptional verbal and written communication.
  • Strong problem solving and critical thinking skills.
  • Thrives in a fast-paced environment, well organized, and works well under pressure.
  • Positive, motivated, and self-driven.
  • Makes productive contributions in a team-focused environment.
  • Proficient in the use of Microsoft Office.
  • Positively impacts the customer’s experience and overall customer retention.
  • Responds to a variety of customer questions and concerns using exceptional customer service daily.
Responsibilities
  • Assists customers with requests for the Servicemembers’ Civil Relief Act (SCRA) benefits by reviewing military orders and state specific requirements to determine eligibility.
  • Works closely with business partners to determine active-duty status and remain compliant with all Federal and State regulations governing SCRA.
  • Answers SCRA inquiries and communicating eligibility.
  • Provides education and direction on SCRA to internal and external customers.
  • Promptly reaches out to the customer and business unit(s) to resolve SCRA benefit requests and inquiries.
  • Possesses the ability to understand SCRA law, state guidelines and company policy to appropriately review benefit requests to determine eligibility.
  • Provides exceptional customer service daily.
  • Establishes effective professional rapport with customers and business partners.
  • Plans, organizes, and prioritizes own work routine to meet established schedule.
  • Supports the activities of the Executive Office of Customer Care.
  • Interacts, collaborates, and works within all levels within the OneMain organization.
  • Handles complex issues that require subject matter expertise.
  • Escalates issues to Executive Office of Customer Care management and/or within the organizational unit(s), as required.
Desired Qualifications
  • Previous experience in a production environment preferred
  • Military background or experience is a plus, but not required.

OneMain Financial provides personal loans to individuals, particularly those who may not qualify for traditional banking services due to lower credit scores or financial challenges. The company offers both secured loans, which require collateral like a car or home, and unsecured loans that do not. This variety allows customers to address different financial needs, such as consolidating debt or managing unexpected expenses. OneMain generates revenue through interest and fees on these loans and has a securitization platform called Springleaf Funding Trust, which enables it to bundle loans and sell them as securities to investors. This process helps OneMain maintain a steady flow of capital for lending. Additionally, the company offers other financial products, including insurance and credit information, to better serve its customers. OneMain's goal is to provide accessible financial solutions tailored to the needs of its clients, supported by a strong branch network and online resources.

Company Size

5,001-10,000

Company Stage

IPO

Total Funding

N/A

Headquarters

Baltimore, Maryland

Founded

1912

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven credit scoring models can reduce default rates and improve loan approvals.
  • Partnership with Pagaya enhances OneMain's lending capabilities and market reach.
  • Blockchain technology offers opportunities for secure and transparent loan processing.

What critics are saying

  • Increased competition from fintechs could erode OneMain's market share.
  • Rising interest rates may lead to higher default rates among nonprime borrowers.
  • Regulatory scrutiny on high-interest loans could reduce profitability for OneMain.

What makes OneMain Financial unique

  • OneMain specializes in serving nonprime consumers with limited access to traditional credit.
  • The company offers both secured and unsecured loans, catering to diverse financial needs.
  • OneMain's Springleaf Funding Trust securitization platform provides a steady capital stream.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Tuition Reimbursement

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Volunteer Time

Company News

PR Newswire
Feb 6th, 2025
Onemain Holdings To Present At Bank Of America Securities 2025 Financial Services Conference

NEW YORK, Feb. 6, 2025 /PRNewswire/ -- OneMain Holdings, Inc. (NYSE: OMF), the leader in offering nonprime consumers responsible access to credit, announced today that Doug Shulman, Chairman and CEO, will present at the Bank of America Securities 2025 Financial Services Conference at 11:20 a.m. Eastern on Wednesday, February 12.Webcast InformationThe general public is invited to listen to the live audio webcast through the Investor Relations section of OneMain's website at http://investor.onemainfinancial.com .About OneMain Holdings, Inc.OneMain Financial (NYSE: OMF) is the leader in offering nonprime consumers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. We empower our customers to solve today's problems and reach a better financial future through personalized solutions across 47 states, available online and in 1,300 locations. OneMain is committed to making a positive impact on the people and the communities we serve

PR Newswire
Jan 31st, 2025
Onemain Holdings, Inc. Reports Fourth Quarter 2024 Results

4Q 2024 Diluted EPS of $1.05. 4Q 2024 CI adjusted diluted EPS of $1.16. 4Q 2024 Managed receivables of $24.7 billion

PR Newswire
Jan 10th, 2025
Onemain Holdings Announces Date Of Fourth Quarter 2024 Earnings Release And Conference Call

NEW YORK, Jan. 10, 2025 /PRNewswire/ -- OneMain Holdings, Inc. (NYSE: OMF), the leader in offering nonprime consumers responsible access to credit, plans to report its fourth quarter 2024 results before the market opens on Friday, January 31, 2025. The earnings release will be available on OneMain's investor relations website at http://investor.onemainfinancial.com .A conference call to discuss the company's results, outlook and related matters will be held that morning at 9:00 a.m. Eastern. The general public is invited to listen to the call by dialing 800-451-7724 (U.S

MarketBeat
Jan 7th, 2025
Range Financial Group LLC Invests $1.85 Million in OneMain Holdings, Inc. (NYSE:OMF)

Range Financial Group LLC invests $1.85 million in OneMain Holdings, Inc. (NYSE:OMF).

MarketBeat
Nov 28th, 2024
Quantbot Technologies LP Invests $2.57 Million in OneMain Holdings, Inc. (NYSE:OMF)

Quantbot Technologies LP invests $2.57 million in OneMain Holdings, Inc. (NYSE:OMF).