Account Executive

The opportunity

Reporting to the Senior Director, Strategic Accounts, we are hiring an Account Executive, Strategic Partnership to manage and grow a portfolio of high-value enterprise customers across North America. In this highly visible role, you will strengthen long-standing customer relationships, identify opportunities for expansion, and help enterprise organizations maximize the value of a market-leading technology platform. Working closely with senior customer stakeholders and cross-functional internal teams, you will lead strategic account planning, support complex customer initiatives, and drive long-term commercial growth.

This is a hybrid-flexible role with a preference for candidates based in New York, Toronto or the Northeastern United States. The role includes regular travel to customer sites, executive meetings, and industry events across North America.

Why this role?

Build on established relationships. Rather than focusing on high-volume prospecting, you will inherit a portfolio of strategic enterprise customers with established partnerships. Your focus will be on strengthening relationships, identifying new opportunities, and delivering long-term customer value.

Influence strategic growth. You will partner with customers navigating technology and business transformation, helping them adopt new capabilities while shaping long-term account strategies that create measurable commercial impact.

Work across the business. Supported by Product, Solutions Consulting, Customer Success, Marketing, and executive leadership, you will collaborate across the organization to deliver exceptional customer outcomes while influencing product adoption and revenue growth.

Own meaningful enterprise accounts. You will have the autonomy to lead executive conversations, develop account strategies, manage complex opportunities, and balance long-term relationship development with commercial performance.

You will:

• Grow strategic accounts. Manage and expand a portfolio of enterprise customers, identifying opportunities to deepen partnerships, increase solution adoption, and drive long-term recurring revenue.
• Build executive relationships. Develop trusted relationships with senior stakeholders across complex organizations, positioning yourself as a strategic advisor and long-term partner.
• Lead account strategy. Create and execute account plans focused on customer retention, expansion, and long-term growth, proactively identifying opportunities, risks, and priorities.
• Collaborate across teams. Partner with Product, Customer Success, Solutions Consulting, Marketing, and leadership to align on customer needs, deliver value, and support strategic initiatives.
• Guide business transformation. Help customers leverage technology, data, and analytics to improve business performance and achieve evolving organizational goals.
• Drive commercial performance. Manage complex opportunities with disciplined forecasting, pipeline management, and executive-level communication while balancing relationship development with revenue growth.

You bring:

• Enterprise account management expertise. You have experience managing and growing complex enterprise customers within SaaS, enterprise software, technology, data, financial services, or similarly complex solution-based environments.
• Executive presence. You build credibility with senior decision-makers and are comfortable navigating complex organizations, influencing stakeholders, and developing trusted relationships.
• Commercial acumen. You recognize growth opportunities, connect business challenges to technology solutions, and balance customer success with commercial objectives.
• Strategic thinking. You develop thoughtful account plans, anticipate customer needs, and navigate complex sales cycles with a long-term perspective.
• Strong communication and collaboration skills. You communicate clearly, influence effectively, and build alignment across customers and internal teams.
• Ownership and adaptability. You thrive in evolving environments, take accountability for results, and combine strategic thinking with disciplined execution and operational excellence.

Compensation:

Base Salary: $165K - $195K USD | 170K – 190K CAD

50/50 Base/Commission split

Actual compensation will be based on experience, skills, location, and other relevant factors.

Apply now.

We encourage applications from candidates who reflect the diversity of the communities we serve, particularly individuals from Black, Indigenous, and racialized communities, persons with disabilities, 2SLGBTQIA+ individuals, and those with lived experience. If you have 70% of the qualifications we are looking for, we encourage you to apply to express your interest. 

What you can expect from the interview process:

• A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
• A virtual interview with the Senior Director, Strategic Accounts focused on your experience managing complex enterprise accounts, building executive-level relationships, driving account expansion, and navigating strategic sales cycles within technology, SaaS, data, or commercial real estate environments.
• A virtual interview with the Global Head of Account Management to explore how you approach customer success, retention, expansion, cross-functional collaboration, and long-term relationship management.
• A final virtual interview with senior leadership to explore your strategic account management approach, commercial mindset, relationship-building style, and ability to operate within a fast-moving, evolving business environment. Depending on location, this stage may take place virtually or in person.

Should you require accommodation in any aspect of the selection process, please contact us at [email protected], and we will be happy to help.

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