Security Lead Supervisor

Key Attributes for Success

To excel in this role, candidates must possess a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and maintaining a positive atmosphere for our guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.

Genuine Passion for Service:

• Desires to exceed guest expectations and create unforgettable experiences.

• Enjoys demonstrating enthusiasm and dedication in providing exceptional service.

• Wants to make every interaction memorable and positive.

Strong Teamwork Abilities:

• Enjoys collaborating effectively with colleagues and partners.

• Likes building and nurturing strong relationships within the team.

• Values the importance of teamwork in achieving shared goals.

Adaptability:

• Enjoys handling unexpected challenges with flexibility and composure.

• Wants to quickly adjust to changes in the environment to ensure guest satisfaction.

• Thrives in dynamic and fast-paced work environments.

Effective Communication Skills:

• Desires to listen attentively and respond empathetically to guests and colleagues.

• Enjoys conveying information clearly, confidently, and with warmth.

• Wants to communicate with clarity and precision to ensure understanding.

Guest-Centric Approach:

• Values putting guests at the center of all actions and decisions.

• Likes anticipating guest needs and consistently exceeding expectations.

• Wants to create a welcoming and positive atmosphere for all guests.

Proactive Problem-Solving:

• Desires to identify and resolve issues creatively and efficiently.

• Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities.

• Likes taking initiative to address potential problems before they escalate.

Meticulous Attention to Detail:

• Wants to pay close attention to details that contribute to guest satisfaction.

• Enjoys ensuring every aspect of service delivery is meticulously executed to maintainhigh standards.

• Desires to take pride in delivering flawless experiences through meticulous attention to detail.

JOB SUMMARY

Supervisor Leads are responsible for walking all areas of the building and recognizing team members for exhibiting Care, Integrity, Accountability and Growth Mindset. Leads are to coach and reinforce Barclays Center employee guidelines. Supervisor Leads are the link between management and part-time team members.  

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do 

• Complete all assigned tasks within the guidelines & deadlines set by Department Managers.

• Works with Department Managers to properly assist with part-time team members, and other areas assigned, during events and games.

• Assist with ECA write-ups and complete mandatory follow-up coaching and training with team members.

• Actively participate in the training process for part-time team members. Confers with Department Managers on the job performance of prime-time team members and recommends team members for additionaltrainings.

• Continuously coaches and encourages staff to provide superior levels of guest services and reinforce Barclays Center Experience behaviors.

• Ensures that part-time team members have the equipment and tools necessary to perform the jobs accurately and efficiently, via regular communication with their Department Manager.

• Ensures all team members are wearingappropriate uniforms and that uniforms are neat, clean and in good order. Responsible for being available and approachable to staff with questions/concerns about their uniform and uniform policies before, during, and after events.

• Assists with check-in services of bags, backpacks, cameras, strollers and other prohibited items if needed. (Guest Services only)

• Assists guests requiring relocation to an ADA platform and other seating within the Arena, resulting from maintenance issues or the closure of an area/section. (Guest Services Only)

• Responds quickly to requests from guests, fellow-supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction

• Maintains a working knowledge of the facility, current and upcoming events/games and the surrounding area.

• Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.

• Responsible for maintaining a fun, friendly, and safe environment as staff arrive and depart from arena for assigned shifts.

• Effectively and calmly interact with angry or emotional employees.

• Ability to memorize, recollect, and quickly retrieve relevant information.

• Ensure policies and procedures are consistently followed.

• Maintain company confidentiality.

• Additional tasks as assigned by management/supervisor

CANDIDATE PROFILE: Who You Are

• Reliable, punctual, and regular in attendance with good communication skills.

• Friendly, outgoing personality.

• Ability to take direction well and work well with others.

• Have exceptional guest and client service capabilities.

• Able to work well with different personalities in a fast-paced environment and constant deadlines.

• Able to handle highly sensitive and confidential information.

• Have exceptional interpersonal and communication skills.

• Present yourself in a neat, well-groomed manner that demonstrates professionalism.

KEY COMPETENCIES: Skills You Possess

• Previous security experience, valid NYS Security Guard Card License and F03 Fire Guard license. 

• High school diploma or equivalent.

• Two (2) years prior customer service experience, preferably in a sports/entertainment venue environment.

• Must have reliable transportation to and from Barclays Center for scheduled shifts. Parking will not be provided.

• Tasks are performed with moderate supervision.

• Must be able to walk/stand for4-6 hours per shift.

• Ability to lift 50 or more pounds.

• Ability to push/pull up to 200 pounds.

• Employee may be scheduled to work until 12:00am or later.

• Must have the ability to read, write and understand English in a working environment.

• Must be proficient with Microsoft Word, Excel, and Outlook.

• Must be available to work at least five (5) evening events per week; including all events on Fridays, Saturdays and Sundays. Holidays may also be included.

Barclays Center/Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Barclays Center/Legends Global may require an employee to perform duties outside his/her normal description.