Lead Site Reliability Engineer

Job Description

As a valued colleague on our team, you will act as a team lead in the designing, producing, testing, or implementing software, technology, or processes, as well as lead processes for creating and maintaining IT architecture, large scale data stores, and cloud-based systems.

THE IMPACT YOU WILL MAKE
The Support and Tools - Software Engineering - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Independently determine the needs of the customer while identifying and resolving conflicting or complementary needs across customer groups.
• Applying advanced skill, knowledge and experience, design and develop software solutions to meet customer needs.
• Use a process-driven approach to leading design solutions.
• Implement new software technology and coordinate simultaneous implementation tasks across teams.
• May maintain or oversee the maintenance of existing software.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM
 

Required Experience

• 4 plus years of experience developing enterprise applications
• 4 plus years of engineering enterprise cloud infrastructure
• Experience managing technical stakeholders
• Experience mentoring and coaching junior engineers
• Experience with Application Performance Management and Observability 

Desired Experience

• Bachelor’s degree in computer science, Management Information Systems (MIS), Systems Engineering, or related field
• Certification in AWS Solutions Architect Associate or Developer Associate, Splunk Certification Developer, or Sun Certified Java Developer
• Experience with application production / operations support, including incident response, problem management, runbooks, and knowledge articles 
• Experience with post-mortems, root-cause analysis (RCA), and / or AWS Correction-of-Errors (CoE)
• Experience with Failure Mode Effect Analysis (FMEA) and Chaos testing / engineering 
• Experienced in application monitoring / observability, including building dashboards, establishing service level indicators / objectives / agreements (SLIs / SLOs / SLAs), and logging / tracing 

Skills

• Skilled in programming in Java and / or Python with an understanding J2EE frameworks, such as Spring Boot / Spring Cloud, and REST
• Skilled in AWS cloud applications and technologies, including containerization, virtualization, microservices, and server-less architecture in tools
• Understanding of error budgeting and toil reduction
• Ability to create disaster recovery plans and execute failover tests
• Skilled in capacity planning and performance testing / engineering tools, such as JMeter and / or LoadRunner
• Skilled in Scaled Agile Framework (SAFe) and Jira / Confluence
• Understanding of fault tolerant / resilience architectural design patterns, such as Bulkhead, Circuit-breaker, Retry, Timeout, etc.
• Ability to create automation solutions using tools such as BluePrism and / or Selenium
• Excellent problem-solving skills and proactivity in resolving issues / blockers
• Excellent verbal / written communication skills, relationship management skills, and ability to collaborate with multiple stakeholders

Tools

• AWS (ECS, EC2, RDS, Redshift, EMR, Lambda, Route 53, Step Functions)
• Programming using Python/Java
• DevOps - Infrastruture as Code, CICD - Jenkins, GitLab, Terraform 
• ServiceNow, Moogsoft, StatusHub, and / or Blameless
• Gremlin, Chaos Monkey, Chaos Toolkit, AWS Fault Injection Service (FIS)