Customer Care Tech Support Engineer
Confirmed live in the last 24 hours
iRhythm Technologies

1,001-5,000 employees

Digital healthcare solutions for disease detection and prevention
Company Overview
iRhythm Technologies, Inc. stands out as a leader in digital healthcare, utilizing wearable biosensors and cloud-based analytics to transform vast amounts of data into actionable clinical insights. Their patient-centric approach is evident in their product design, such as their breathable, waterproof monitor, which has achieved an impressive 99% patient compliance rate. This focus on patient care, combined with their proprietary algorithms, positions iRhythm as a competitive force in disease detection, prediction, and prevention.
Data & Analytics

Company Stage


Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA
Experience Level
Desired Skills
Android Development
Data Analysis
Data Structures & Algorithms
Software Engineering
  • Bachelors or equivalent combination of education and experience
  • At least 5-10 years of customer service experience with at least 2-3 years of experience in providing tier 3 technical/escalation support, IT, or software engineering preferred
  • Must have experience in at least one of the areas below:
  • Boomi, SQL, Splunk, Mirth, Tableau
  • Familiarity with mobile app platforms: Android, IOS
  • Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location
  • Estimated Pay Range
  • $48,900-$71,100 USD
  • IRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]
  • About iRhythm Technologies
  • IRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all
  • Make iRhythm your path forward. Zio, the heart monitor that changed the game
  • Provide superior technical knowledge, support and troubleshooting to internal and external stakeholders
  • Responsible for the timely analysis, troubleshooting and resolution of tier 3 level service incidents while adhering to departmental procedures
  • Reviews tickets escalated from Tier 2 support staff for timely resolution
  • Execute SQL scripts, analyze SQL statements, and perform data analysis for compliance reporting
  • Use of in-house tracking applications to record, track progress and escalate application issues
  • Advanced Reporting: ability to create ad-hoc reports as needed for Customer Care or other internal stakeholders (Salesforce, Tableau, Excel, SQL)
  • Application Support: Gains an in-depth understanding of application functionality and the business processes supported by these applications to assist users
  • Hardware Support: provides hardware/software trouble-shooting support on in-house products
  • Splunk: identify recurring trends, recommend solutions for permanent resolution
  • Assists with various application testing activities and internal projects as needed
  • Ability to operate in a fast moving, team oriented, collaborative environment with tight deadlines
  • Maintain a high level of customer service at all times