2000 16th Street, Denver, Colorado, 80202, United States of America

ABOUT BRIDGE OF LIFE:

Bridge of Life is a nonprofit organization founded by DaVita, Inc. Our mission is to strengthen global healthcare by developing sustainable programs that prevent and treat chronic kidney disease in underserved populations. Headquartered in Denver, CO, Bridge of Life envisions a world where all people have access to quality healthcare. Learn more at www.bridgeoflifeinternational.org.

GENERAL PURPOSE OF THE JOB: 

The Operations Manager plays a critical role in enhancing Bridge of Life’s capacity and global impact. This new position will support the organization’s key programs, assist with volunteer management, streamline internal processes, and implement monitoring and evaluation systems. The ideal candidate will thrive in a dynamic environment, where they’ll work cross-functionally to develop efficient tools and ensure smooth program operations.

MAJOR RESPONSIBILITIES: 

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. 

Program Administration 

• Develop and maintain systems for tracking partner and volunteer applications
• Oversee in-kind donation inventory and usage, and support efforts to secure donated supplies and equipment
• Purchase program supplies, coordinate shipments, and manage customs approvals and related logistics
• Manage the organization of program materials and support the development of new materials (certificates, training decks, brochures, surveys, etc.)
• Draft partner agreements and MOUs with project lead and partners
• Represent Bridge of Life at external events

Volunteer Recruitment & Engagement 

• Implement volunteer recruitment strategies for BOL projects
• Manage volunteer database along with satisfaction surveys, testimonials, , etc.
• Assist in the development of new and innovative strategies to effectively prepare volunteers for medical trips in specific countries across the globe 
• Lead post-mission initiatives to show appreciation and equip volunteers to serve as BOL ambassadors
• Coordinate volunteer service projects in the USA that directly support BOL’s international initiatives
• Collaborate with the DaVita Giving Foundation to promote volunteer opportunities and document hours

Monitoring and Evaluation (M&E)

• Strengthen and maintain program databases for tracking outcomes and performance
• Develop user-friendly monitoring and evaluation tools, and collaborate with staff and partners on reporting requirements and implementation
• Analyze program data and assist in creating reports that include statistical, narrative, and graphical analysis
• Support collection and organization of qualitative data such as patient stories, testimonials, etc
• Provide updates quarterly and as requested by BOL leadership 
• Use data to develop new strategies that enhance program design, impact, and overall organizational effectiveness

Operations Support 

• Conduct research to support program strategies, including identification of project locations and potential partners
• Define the products and develop internal procedures to increase operational efficiency across the organization (i.e. shared files, project management tools, communication protocols etc.) 
• Contribute to strategic planning, events, development efforts, Board meetings, and other core operations 
• Draft program-related policies, procedures, and checklists 
• Support and lead projects on site as needed (requiring international travel)

MINIMUM QUALIFICATIONS: 

• Bachelor’s degree in a relevant field
• 3+ years of related experience

 The ideal candidate has demonstrated the following: 

• Passion and commitment to improving healthcare for underserved populations 
• Project management training and experience
• Ability to track and analyze data
• Excellent interpersonal and communication skills 
• Ability to prioritize and adapt based on changing priorities 
• Ability to manage multiple high-priority projects and deadlines 
• Ability to prioritize and work independently while maintaining teamwork and collaboration
• Computer skills: Excel (including dashboards and pivot tables), PowerPoint, Tableau, Filemaker, Teams

Other preferred skills and experiences include: 

• Experience in the nonprofit and/or healthcare sectors
• Experience working with volunteers
• International travel/cross-cultural experience 
• General knowledge of international health, international development and related organizations
• Fluent in Spanish

TRAVEL REQUIREMENTS: 

This role requires some domestic and international travel (approximately 5%)

PHYSICAL REQUIREMENTS: 

Ability to lift up to 25 pounds (for packing and shipping supplies)

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-MS2

Applications are accepted on an ongoing basis.

Salary/ Wage Range

$56,500.00 - $100,000.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.