Full-Time

Military Skillbridge Program Fellowship: Associate Technical Support Engineer

Confirmed live in the last 24 hours

Okta

Okta

5,001-10,000 employees

Provides extensible identity platform with integrations


Entry

Remote in USA

Required Skills
Salesforce
Android Development
Requirements
  • Ability to learn new technologies quickly
  • 1-3 years of customer support, technical support, system administration, or related customer-facing role
  • Familiarity in supporting and troubleshooting multi-factor mechanisms across both mobile and desktop platforms
  • Cross-platform OS knowledge [Mac OS X, Windows (Server/Desktop), iOS and Android]
  • Experience documenting customer issues via Salesforce or a similar CRM ticketing system
  • Broad knowledge of fundamental information security concepts
Responsibilities
  • Take end-to-end ownership of customer issues
  • Meet or exceed customer expectations on response quality and timeliness
  • Provide direction to help customers integrate, deploy, and maintain Okta’s security products
  • Serve as a point of contact on customer matters
  • Document bugs with Engineering for product issues
  • Contribute to and maintain a repository of security-centric knowledge
  • Promote a culture of team knowledge share and collaboration
  • Push creative thinking for process improvements
  • Be a customer advocate for timely issue resolution
  • Be a continuous learner

Okta provides a neutral and extensible Identity platform with 7,000+ integrations, offering powerful and flexible identity solutions for various industries and use cases, prioritizing identity at the core of technology stacks.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

0%

1 year growth

10%

2 year growth

43%