Full-Time
Micro Merchant Systems
51-200 employees
Pharmacy management software for independent pharmacies
Compensation Overview
$23 - $26/hr
Entry, Junior
Uniondale, NY, USA
Upload your resume to see how it matches 8 keywords from the job description.
PDF, DOC, DOCX, up to 4 MB
- Strong communication skills (written and verbal)
- Proficiency in resolving routine pharmacy customer inquiries such as insurance rejections, software/hardware/network settings, and functionality questions
- Ability to handle qualitative 20+ calls per day in a fast-paced environment
- Ability to maintain effective KPIs (95% First-Call Resolution) and SLAs (90% of all calls answered/responded to within 60 seconds)
- Ability to execute effective Root Cause Analysis escalations in collaboration with Support Service Manager and Subject Matter Experts
- Handle qualitative 20+ calls per day in a fast-paced environment
- Demonstrate strong communication skills (written and verbal) thru the delivery of internal and external email, chat, web meeting, and verbal interactions with clients, colleagues, and vendors
- Proactively engage clients to address customer inquiries with timely and effective solutions and exceptional customer satisfaction
- Become proficient in resolving routine pharmacy customer inquiries such as insurance rejections, software/hardware/network settings, and functionality questions
- Execute effective Root Cause Analysis escalations in collaboration with Support Service Manager and Subject Matter Experts as required
Micro Merchant Systems provides pharmacy management software tailored for independent pharmacies and multi-store pharmacy chains. Their main product, PrimeRx, is a Windows-based platform that can be used locally or in the cloud, helping pharmacies manage prescription processing, reimbursement, and customer loyalty programs. This software automates many pharmacy operations, reducing the need for manual tasks and improving efficiency for pharmacy staff. Additionally, they offer a web-based portal for multi-store owners to manage their operations more effectively. Unlike many competitors, Micro Merchant Systems focuses specifically on the pharmacy sector, ensuring their solutions meet the unique needs of pharmacy owners. Their goal is to enhance pharmacy operations through technology while providing excellent customer support and continuous software updates.
Company Size
51-200
Company Stage
Seed
Total Funding
$5M
Headquarters
Oyster Bay, New York
Founded
1991
Simplify's Take
What believers are saying
- Partnership with InfiniTrak enhances DSCSA compliance solutions.
- Awarded for product innovation, boosting credibility and market presence.
- Integration with telehealth services can expand remote consultation features.
What critics are saying
- Increasing competition from PioneerRx and Liberty Software threatens market share.
- Consolidation in the pharmacy industry may reduce independent pharmacy clients.
- Rapid technological advancements could render existing solutions obsolete.
What makes Micro Merchant Systems unique
- PrimeRx offers both local and cloud deployment options for flexibility.
- Focuses on independent pharmacies, a niche market with specific needs.
- Provides a web-based portal for multi-store management and system-wide visibility.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
HSA/FSA/Commuter
Paid STD/Life
Employee discount program
Employee assistance program
Spring Health - mental well-being program
Flexible Work Hours
Company News
Micro Merchant Systems announces partnership with InfiniTrak to facilitate an integrated pharmacy DSCSA compliance solution.
Micro Merchant Systems, Inc., developer of the PrimeRx™ pharmacy technology management system, has been recognized for “Achievement in Product Innovation” and awarded a bronze Stevie® Award in the 2023 American Business Awards® competition.
Micro Merchant Systems, Inc., developer of the PrimeRx™ pharmacy technology management system has been recognized for “Achievement in Product Innovation” and awarded a bronze Stevie® Award in the 2023 American Business Awards® competition.
Micro Merchant Systems, provider of the industry-leading PrimeRx™ pharmacy technology system, has announced the appointment of Mr. Darrell Hyde to the position of Chief Technology Officer (CTO).
Micro Merchant Systems, developer of the industry-leading PrimeRx™ pharmacy technology system, has announced the appointment of Mr. Tillmann Schwabe as Chief Sales and Marketing Officer.