Full-Time

Indirect Partner Success Manager

Confirmed live in the last 24 hours

Constant Contact

Constant Contact

1,001-5,000 employees

Digital marketing solutions for small businesses

Consumer Software
Social Impact

Compensation Overview

$66k - $79.5kAnnually

+ Commission + Bonus

Junior, Mid

Waltham, MA, USA

Hybrid work model; in-office presence required.

Category
Customer Success
Customer Success & Support
Growth & Marketing
Required Skills
Tableau
Salesforce
Data Analysis

You match the following Constant Contact's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 2+ years of proven experience in account management, partner management, and or customer success. Preferably in a customer success role.
  • Strong interpersonal and communication skills.
  • Analytical mindset with the ability to use data to drive decisions.
  • Excellent problem-solving and conflict-resolution abilities.
  • Proficiency with CRM tools (e.g., Salesforce, Tableau, Churnzero, and other relevant technologies).
  • Ability to manage multiple projects and prioritize tasks effectively.
Responsibilities
  • Build and maintain strong, long-lasting relationships with partners.
  • Act as the primary point of contact for assigned partners.
  • Understand partners' business goals, challenges, and opportunities.
  • Retain and renew existing partnerships.
  • Facilitate a seamless onboarding process for new partners.
  • Provide ongoing training and support to help partners effectively leverage the company’s products or services.
  • Monitor partner performance metrics and KPIs.
  • Identify opportunities for improvement and growth.
  • Collaborate with partners to develop and execute strategies for achieving goals.
  • Work closely with internal sales, marketing, product, and customer support teams to address partner needs.
  • Serve as an advocate for partners within the organization.
  • Address and resolve any conflicts or issues that may arise with partners.
  • Ensure all concerns are handled promptly and professionally.
  • Help develop long-term strategic plans with partners.
  • Ensure alignment with the company’s objectives and market trends.
  • Provide regular updates and reports to stakeholders on partner performance and satisfaction.
  • Analyze data to identify trends and make informed recommendations.

Constant Contact offers digital marketing solutions for small businesses and nonprofits, focusing on email and social media marketing. Their user-friendly tools help clients create effective campaigns to engage their target audiences and drive sales or donations. Operating on a subscription-based model, Constant Contact provides various pricing tiers to accommodate different business sizes, ensuring affordability. The company's goal is to empower clients to grow their businesses through effective marketing while maintaining a stable income for itself.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$420.8M

Headquarters

Waltham, Massachusetts

Founded

1995

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Constant Contact is recognized as a market leader in email marketing.
  • The partnership with Square enhances marketing and transaction capabilities.
  • Expansion in APAC positions the company for growth in Asia-Pacific.

What critics are saying

  • Increased competition from AI-driven platforms like ActiveCampaign and Mailchimp.
  • Potential strategic shifts due to the sale of Siris Capital's ownership stake.
  • Data privacy challenges from integrations with platforms like Square.

What makes Constant Contact unique

  • Constant Contact offers AI-powered tools like Campaign Builder and BrandKit.
  • The company integrates with over 300 apps, including Square and HostGator.
  • Constant Contact provides a subscription-based model with various pricing tiers.

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Benefits

Health Insurance

Paid Vacation

Hybrid Work Options

Professional Development Budget

Paid Sick Leave

Paid Holidays