Full-Time

Associate Manager

Operations

Posted on 6/6/2024

Jackpocket

Jackpocket

51-200 employees

Mobile app for ordering state lottery tickets

Consumer Software

Mid

Washington, DC, USA

Required Skills
Management
Requirements
  • Willing and able to work nights and weekends
  • Bachelor's Degree or equivalent relevant experience
  • Technically proficient and able to perform technical troubleshooting
  • Able to function independently and complete tasks from start to finish with minimal oversight
  • Experience hiring, managing, scheduling, and developing a large roster of mostly part-time operational staff
  • Experience with personnel management including hiring and firing, familiarity with DC employment law
  • Demonstrated experience developing and improving operational processes
  • Experience working with a high-growth company or fast-paced environment
Responsibilities
  • Lead and manage Jackpocket’s DC based fulfillment center operations on a daily basis
  • Actively manage a team of employees and participate in day-to-day lottery ticket processing activities
  • Facilitate training and ongoing learning and development for staff
  • Continually evaluate performance and efficiency and implement procedural and tactical improvements
  • Provide ongoing coaching and mentorship to drive performance and ensure team and individual level goals are achieved
  • Handle day-to-day employee scheduling, approve timecards, update standard operating procedures, and make sure associates are prepared for the day and working in a safe environment
  • Monitor supply delivery, inventory management, manage regular cleaning and maintenance schedules, and troubleshoot and system or facility issues
  • Perform cash balance reporting, execution of initiatives and directives, and additional duties as required
  • Effectively communicate with regional and senior-level operations management on a regular basis

Jackpocket, a pioneering mobile app in the U.S., offers a user-friendly platform to securely order official state lottery tickets. It stands out as the first licensed third-party service of its kind, ensuring reliability and trust. The company fosters a culture of innovation and accomplishment, highlighted by facilitating over $300 million in prizes, including record-setting wins. Working here means joining a team dedicated to transparency and user empowerment in mobile gaming, setting new standards in the lottery industry.

Company Stage

M&A

Total Funding

$199.2M

Headquarters

New York, New York

Founded

2013

Growth & Insights
Headcount

6 month growth

3%

1 year growth

15%

2 year growth

41%

Benefits

Competitive salaries

401(k) Matching

Stock options

Health insurance coverage up to 100%

Career growth & promotion from within

Commuter benefits

Citi Bike membership

Discounted gym membership

Flexible work schedule

Stocked kitchen & catered lunches

Cold brew & more on tap