Survey Data Analyst

Job Description

ProSidian Consulting seeks a Survey Data Analyst on a contract contingent basis [Possible Contract To W-2 FTe] to support and manage survey data initiatives with data expertise that translates numbers into plain English for forward thinking clients seeking to solve problems and improve operations.  This role will support and lead CONUS/OCONUS project teams for engagements with Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.  Key work areas include working to develop survey questionnaires, collect data, analyze information, summarize finding, and make recommendations.  From Cross-Sectional and Longitudinal Surveys as well as Focus Groups - whether it's sales figures, market research, logistics, transportation costs, employee engagement, Service Quality (SERVQUAL), Job Task Analysis (JTA), Customer Satisfaction (CSat), etc.

The Survey Data Analyst shall have the ability to explain questions, explore issues, make observations, and use visual aids.  Seeking sustainable continuous improvements the Survey Data Analyst strives for Accuracy and efficiency for better sampling and works to ensure client stakeholders both understand and accurately capture data elements required to solve problems and improve operations.  Surveys may be managed through face-to-face interview, focus groups, telephone surveys, and written questionnaires (by mail | by e-mail | web survey).  A data analyst's job could mean figuring out how to price new materials for the market, how to reduce transportation costs, solve issues that cost the company money, experience measurement, or determine better platforms for employee engagement.

The Survey Data Analyst is responsible for data processing and analysis activities required for job preparation, field support, quality control (QC), final reporting, final deliverables, and project close out activities as assigned by Project Management.  This position operates personal computers with appropriate software programs to support data processing and analysis tasks.  This position interfaces closely with ProSidian Engagement Teams to support a range of survey efforts, mapping and deliverables.  The Survey Data Analyst must be someone who excels in a fast paced environment, and gets excited about tapping into the voice of the stakeholders/consumers to improve experiences, solve problems, and improve operations.

In this role, you’ll be working closely with a cross-functional team consisting of product managers, marketing, engineers, and other data scientist/analysts to help provide insight in awareness for CONUS/OCONUS Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.  The ideal candidate will help design and manage surveys, derive insights from responses, and present findings to stakeholders to help drive management decisions.  You will analyze the results of individual polls and prepare presentations and reports. You will come up with better, faster, cheaper ways to understand pressing business challenges, constraints, and opportunities.  You will have the opportunity to ask questions in many different ways; this is an ideal position for someone who loves doing social science and other technical research and wants to get their hands dirty in pursuit of sustainable growth.

• Work with the ProSidian Engagement Teams to collect and analyze survey data; report trends and connect the dots to drive improvements across the company's customer touchpoints (email, web, chat sessions, mail, etc.)
• You may assist in designing and launching externally facing surveys using tools like Qualtrics, SurveyMonkey, Vision Critical, and others
• Provide analysis of perception data reporting and recommendations
• Write reports and presentation materials and communicates results to appropriate audiences effectively.
• Assist ProSidian Engagement Teams and the Firm’s Clients with the process of making findings, observations, and recommendations actionable.
• Effectively translate data into insights by proactively and effectively communicating the “so what” from the data, as well as issues and opportunities exposed by the data.
• Continuously drive reporting improvement and efficiency by simplifying and automating where possible, eliminating redundancy across the organization, refining metrics, and building new reports to support decision-making.
• Participate in communicating research results to executives and other stakeholders.
• Collaborate with other research and reporting teams on complex projects.

Qualifications

• BA/BS in Economics, Finance, Math, Statistics, or similar
• Four-year degree in market research, data analysis, strategy, customer experience or related field preferred.
• 4-8 years related work experience in a related role (marketing analyst, measurement science, survey insights)
• Ability to manage multiple priorities and balance attention to detail with swift execution
• Experience in presenting data visually to provide a clear story
• Experience in synthesizing disparate data sources with effective time management and organization skills in a fast-paced environment.
• Experience managing surveys through major third party survey vendors with ability to manage external vendors
• Experience with A/B testing or Statistical Modeling a plus
• Experience with and understanding of various statistical methods, data extraction and analysis tools
• Experience with statistical software programs, (such as SPSS and SAS) spreadsheets, proficiency with query and data mining tools for querying complex data warehouses.
• Experience with unstructured data analysis, including text analytics, secondary sources, and use of secondary survey research.
• Experience working with research / survey tools including Qualtrics, OpinionLab, SurveyMonkey, Foresee, etc. (Our clients may use both Commercial off The Shelf (COTS) and Custom Designed Platforms)
• Great communication skills, organized, able to multitask and be a team player, good judgment, and decision-making skills are essential.
• Knowledge of data governance requiremenst for US Govt. based on international standards
• Knowledge of Hive, Spark, and other big data tools a plus
• Knowledge, and understanding of requirements for Compliance With The Paperwork Reduction Act (PRA)
• Knowledge, and understanding of requirements for InfoSec Compliance - Data Privacy and Information Security
• Strong ability to analyze quantitative and qualitative data, optimize data sets, tools, and analysis techniques to drive business outcomes.
• Strong background in survey design and deriving insights from survey results
• Strong data analytics background and passion for improving the client experience
• Strong data skills and a shown ability to use tools such as Excel, SQL, Python, and R to work efficiently at scale
• Strong interpersonal communication skills that demonstrate the ability to effectively follow-up and communicate with all levels of the organization.
• Understanding of how to apply statistical methods to identify drivers of business results based on customer feedback and customer journey touchpoints

Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.  

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools –  understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That’s why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

• Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
• Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: FSAs  help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants foremployment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in "HONOR ABOVE ALL"  - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.

FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.

ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.

Be sure to place the job reference code in the subject line of your email.  Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.