Full-Time
CleverTap
501-1,000 employees
Customer engagement and data analytics platform
No salary listed
Mid, Senior
Noida, Uttar Pradesh, India
- 3-6 years of experience in Technical Support/Technical Account management/Technical Onboarding role
- Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
- Work internally to drive teams in order to create workable solutions for the client
- Experience with mobile development - any of the following Android, iOS, React Native
- Experience with web development
- Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts.
- Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.
- Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle.
- Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.).
- Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes.
- Experience in a customer-facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API, or Web-based technologies
- Experience with web development
CleverTap provides a customer engagement platform that helps businesses analyze and segment customer data, optimize their strategies, and personalize experiences. The platform processes customer data to allow businesses to categorize their customers based on various criteria, enabling real-time experimentation and operational optimization. Additionally, CleverTap offers campaign orchestration tools that create consistent and engaging customer journeys across multiple channels. With built-in AI capabilities, the platform delivers insightful intelligence to help businesses make informed decisions quickly. Unlike many competitors, CleverTap focuses on a subscription model, providing a comprehensive suite of features tailored for diverse industries such as e-commerce, gaming, and financial services. The goal of CleverTap is to assist businesses in building loyal customer bases and maximizing customer lifetime value.
Company Size
501-1,000
Company Stage
Series D
Total Funding
$175.6M
Headquarters
Mountain View, California
Founded
2013
Simplify's Take
What believers are saying
- CleverTap's acquisition of rehook.ai enhances its AI-driven promotions and customer retention capabilities.
- Partnership with Infobip expands CleverTap's omnichannel capabilities with RCS messaging integration.
- Collaboration with upGrad offers deep learning programs, enhancing AI and analytics training for marketers.
What critics are saying
- Emerging AI-driven platforms may offer more innovative or cost-effective solutions than CleverTap.
- Rapid AI technology evolution may require significant R&D investment to maintain competitiveness.
- Integration of rehook.ai may face challenges, potentially disrupting service or customer satisfaction.
What makes CleverTap unique
- CleverTap offers a unique all-in-one engagement platform for personalized customer experiences.
- The platform's AI capabilities provide insightful, empathetic, and prescriptive intelligence for businesses.
- CleverTap's TesseractDB™ is the world's first purpose-built database for customer engagement.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 2%CleverTap has acquired rehook.ai, a Y Combinator-backed startup specializing in promotions automation. This acquisition enhances CleverTap's customer retention suite by integrating analytics, engagement, and promotions. With rehook.ai, brands can better manage and optimize promotional campaigns, improving conversions and user retention. The addition of real-time promotional data allows for timely, context-based offers, strengthening customer relationships.
CleverTap acquires rehook.ai to strengthen ai-driven promotions and customer retention capabilities.
CleverTap, the all-in-one customer engagement platform, has partnered with Infobip, a global leader in cloud communications, to introduce Rich Communication Services (RCS) messaging.
CleverTap's MarTech solutions, product experience platform and VoIP-based engagement capabilities will be integrated with Deloitte's digital strategy expertise, allowing businesses to enhance personalisation, automate marketing workflows and optimise engagement touchpoints.
CleverTap's MarTech solutions, product experience platform and VoIP-based engagement capabilities will be integrated with Deloitte's digital strategy expertise, allowing businesses to enhance personalisation, automate marketing workflows and optimise engagement touchpoints.