ServiceNow Program Manager

Job Description

NetImpact Strategies is seeking an experienced Senior Program Manager to lead and oversee the delivery of ServiceNow solutions, including SPM, GRC, and Proven Optics. The Senior Program Manager will provide overall program direction, ensuring alignment with strategic objectives, customer requirements, and contract performance standards. This role requires executive-level engagement with stakeholders, management of multiple project teams, and responsibility for program governance, performance, and reporting. 

Key Responsibilities 

• Provide executive-level leadership across the full lifecycle of ServiceNow implementations, including SPM, GRC, and Proven Optics. 

• Serve as the single point of accountability for overall program delivery, contract performance, and customer satisfaction. 

• Oversee project managers and technical teams to ensure alignment across scope, schedule, budget, and quality. 

• Develop, manage, and report against the Master Program Plan, ensuring dependencies, risks, and resources are effectively managed across all workstreams. 

• Lead customer engagement, including executive briefings, governance meetings, and continuous stakeholder alignment. 

• Provide oversight of project documentation, deliverables, and quality assurance processes to meet contractual and program requirements. 

• Direct risk management and mitigation activities across the program, ensuring proactive issue identification and resolution. 

• Manage program-level reporting, including Weekly and Monthly Status Reports, financial reporting, and performance metrics. 

• Ensure compliance with all program requirements, including transition-in, transition-out, and sustainment activities. 

• Support change management and adoption planning to ensure successful implementation and long-term value realization. 

• Provide leadership for requirements analysis, prioritization, and sustainment development efforts (post-IOC). 

• Mentor and guide project managers and team leads, fostering a culture of accountability, performance, and continuous improvement. 

Qualifications

Required 

• Master’s degree in a related field and 6+ years of experience, or Bachelor’s degree in a related field and 8+ years of experience in project/program management 

• Certified Project Management Professional (PMP) 

• Proven experience managing ServiceNow implementations 

• Strong leadership and team coordination skills, with the ability to manage 3–5 small teams 

• Ability to advise client regarding project direction and strategy 

• Experience managing multiple concurrent projects and mitigating risks 

• Excellent communication, problem-solving, and presentation skills 

• Deep understanding of ServiceNow configuration 

• Active Secret Clearance and eligibility for government requirements 

Preferred 

• Experience implementing, expanding and supporting IT Portfolio Management within the Federal Government including budgeting 

• ServiceNow Certified System Administrator 

• Certified Scrum Master (CSM) 

About Us

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact [email protected].

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").