Customer Service Specialist

Aliaxis exists to bring solutions to the world’s water challenges and accelerate the transition to clean energy. We are a global leader advanced piping and fitting solutions for building, infrastructure, industrial, and agricultural applications. With over 15,000 employees across more than 40 countries and 80 manufacturing sites, we are united by a shared purpose.
 

About Philmac

Philmac has been operating for over 90 years and is recognised globally as a leading innovator in the connection and control of water and energy. Our reputation is built on decades of experience and investment in cutting-edge technologies, including automated manufacturing cells and autonomous mobile robots.
 

We are proud of our initiatives to reduce our carbon footprint while continuing to deliver the best solutions for our customers—with minimal environmental impact and a positive contribution to our community. 

We’re looking for passionate individuals who want to be part of our journey and who embrace the behaviours we stand for:
 

• We Dare to challenge the status quo, to innovate, and to learn fast

• We Care for the environment, our customers, and each other

• We Deliver by taking accountability for our decisions and actions

About the role

Due to internal secondment, we have a looking for a Customer Service Officer superstar to join our dynamic, team focused and fun local customer service team.  You are proactive, able to think outside of the box and are customer centric and passionate about providing the best customer experience.

This is a 6-months fixed term part time position requiring 20 hours per week. Hours of work would be Monday to Friday, from 10:00 am to 2:00 pm.

Reporting to the Customer Service Team Leader and based at our North Plympton site, you will be the first point of contact to support our Distributor customers, including processing orders, advising on pricing and delivery enquires, and answering phone calls to provide solutions and keep our customers updated. Your exceptional relationship building skills, attention to detail and ability to partner across all areas the business, will ensure your success and ours!
 

• Ensures ‘logged’ into the IPFX phone system to guarantee availability to answer inbound calls presented to the Call Centre.

• Provide order updates, assist customers with product availability, promotions, and pricing enquiries.

• Receive, process and verify the accuracy of orders received via email, phone, EDI.

• Manage your caseload efficiently and accurately at all times, including updating notes on client files and contacts to ensure a seamless customer experience.

• Build and sustain positive relationships with customers and team members (Sales, Distribution, Production, Finance, Administration, Quality.)

• Take personal responsibility for accurate completion of work and seek assistance when required.

• Remain positive and respond to pressure in a calm manner whilst sharing information to ensure others are kept informed of issues.

• Suggest methods to improve efficiency and service to both internal and external customers.
   

About you

• Ideally you will have some Customer Service experience within a Manufacturing, Retail, Trade, Hospitality or FMCG industry

• Experienced dealing with customer resolutions and problem-solving

• Computer literate with solid Microsoft Office skills and experience with ERP/CRM systems (advantage).

• Exceptional communication skills both verbal and written, with the ability to build meaningful relationships with all stakeholders including customers, to influence and negotiate to get the best outcome.

• Demonstrated team player with a collaborative style who is positive, resilient and wants to work in a team that likes to have some fun.

• Excellent time management and coordination skills with a sense of urgency, results focused, with high attention to detail and analytical mindset

• You have a can-do attitude, are flexible, adaptable and always have the customer at the forefront of everything you do!
   

Why join us? We care

• Hours of work will be 10am to 2pm -Monday to Friday so will easily fit in with school drop offs/pickups or great if you are studying.

• You will enjoy working for a business that is conscious about what we do, how it operates and our impact on the environment

• Employee Assistance Program access for you & your immediate family  

• We take it further with our Employee Recognition Programs and Service Awards 

• Diversity, equity, and inclusion is close to our heart as a global business, you will have the opportunity to join the DEI council 

• Career opportunities may be available at home and abroad. 

• A safe work environment with a strong focus on "Go for Zero" 
   

For more information this role, please contact Carla Treuer on 0497 323 252.