Technical Services Engineer Representative
M-F 3Pm, 12Am Mst
Posted on 10/25/2022
INACTIVE
Locations
American Fork, UT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Linux/Unix
Operating Systems
Requirements
- Proactively seek to understand customer expectations
- Complete customer storage upgrades
- Own and track customer issues using our ticket tracking system
- Own all customer facing communications, ensuring the message is concise and professional
- Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing
- Manage multiple projects/support cases simultaneously
- Champion customer issues internally, and represent the company externally
- Weekend, holiday, and on call duties as required
- Minimum 1 years of experience in customer-facing, technical support work
- Must be able to work (Monday - Friday 3PM - 12AM)
- Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
- Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment
- Experience in supporting both hardware, and software products
- Ability to triage issues, and escalate them to appropriate engineering groups as necessary
- Foundational knowledge of technologies such as operating systems (Solaris, LINUX, Windows, VMware), LANs & WANs, and storage area networks
- Knowledge, and ability to troubleshoot Networking, Replication, Performance and Space issues
- Must be willing and able to work in an open office, team environment
Enterprise storage company
Company Overview
Pure Storage is on a mission to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. The company develops flash-based storage for data centers using consumer-grade solid state drives
Benefits
- Insurance, Health & Wellness - Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Gym / Wellness Reimbursement, Health Insurance, Health Savings Account (HSA), Life Insurance, Maternity Leave, PTO (Vacation / Personal Days), Paternity Leave, Vision Insurance
- Home - Business Travel Insurance, Immigration Assistance, Phone Bill Reimbursement, Remote Work
- Financial & Retirement - 401k 100% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA)
Company Core Values
- Persistence
- Creativity
- Teamwork
- Ownership
- Customer-first