SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.  

The Product Manager serves as a champion for the customer, leveraging exceptional product instincts, data-driven decision-making, and customer-centric design thinking to deliver world-class solutions. This role is responsible for the discovery, definition, and delivery of features within a specific product vertical of Avetta’s flagship SaaS platform, Connect. Reporting to a Senior Product Manager or Director of Product, this role focuses on defining and refining product features, gathering and analyzing customer insights, and collaborating with cross-functional teams to bring high-quality products to market.

The Product Manager plays a critical role in product discovery, problem prioritization, and feature execution, ensuring alignment with overall business goals and customer needs.

This role is well-suited for hands-on product professionals with strong analytical skills, compelling communication skills, customer empathy, and a passion for building scalable, intuitive, and high-impact SaaS solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer-Centric Product Development

• Serve as the voice of the customer, ensuring all product decisions enhance user experience and solve real customer pain points.
• Work closely with UX designers to research, prototype, and validate solutions before implementation.
• Lead customer communications related to product enhancements and roadmap, partnering with marketing to drive awareness and adoption of new capabilities.

Customer Insights & Product Discovery

• Conduct customer interviews, usability tests, and data analysis to gather feedback and validate product assumptions.
• Support the Product Leadership in identifying market gaps and emerging trends
• Monitor customer usage data and support tickets to identify areas for continuous improvement.
• Act as a point of contact for internal teams with product-related inquiries, feature requests, and feedback.

Data-Driven Decision Making

• Leverage key performance metrics to track the success of product features and inform future enhancements.
• Work with data analysts and business intelligence teams to gather insights that inform product refinements.
• Drive data-informed product improvements, defining KPIs for product performance and iterating based on measurable outcomes.

Cross-Functional Collaboration

• Work closely with engineering teams to refine feature specifications and ensure technical feasibility.
• Partner with UX designers to ensure a customer-centric approach to product development.
• Collaborate with marketing and customer success teams to craft messaging, product positioning, and user documentation.
• Present feature updates and backlog progress to internal stakeholders and contribute to roadmap discussions led by senior leadership.
• Serve as a subject matter expert for internal teams, providing insights on product capabilities, feature requests, and competitive positioning.
• Act as a liaison between technical and non-technical teams, ensuring product requirements are well understood and executed effectively.

IDEAL EXPERIENCE:

• 4+ years of enterprise/commercial product management experience, particularly in SaaS and B2B software.
• Experience in subscription-based business models
• Experience in B2C software in eCommerce or Online Directories is a plus.
• Strong background in customer research, product discovery, and problem validation.
• Proven ability in managing competing priorities, and driving execution.
• Experience in an Agile/Scrum development environment with backlog management tools like Jira and Confluence.
• Ability to engage in technical discussions with engineering and UX discussions with designers, bridging business needs with practical solutions.
• Strong understanding of business metrics, analytics, and reporting tools to drive data-informed decisions.

PREFERRED QUALIFICATIONS:

• Experience in B2B SaaS or Compliance/Risk Management software.
• Exposure to machine learning, AI-driven insights, or automation in product development.
• Background in enterprise third-party integrations, APIs, and cloud-based solutions.
• Understanding of user behavior analytics tools (e.g., FullStory, Pendo, Amplitude, Google Analytics).
• Experience working in a global market, managing multi-region product requirements.

IDEAL EDUCATION & TRAINING:

• Bachelor’s degree in Computer Science, Business, Marketing, Information Systems, or a related field.
• Certifications in Agile, Scrum, or Product Management (PDMA, CSPO, SAFe, Pragmatic Institute, etc.) are a plus.

At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role’s responsibilities.  The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training.

The salary range for this position is $87,500 - $224,000 per year, with bonus eligibility.

We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Product Manager position, please submit your online application by March 31, 2025 , at 11:59 PM PST.

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