Senior Director

The Senior Director, HR Services Operations serves as a strategic partner for HR, Manager and Employee client groups. This role collaborates and partners mainly with HR regional partners, HR business partners and other senior COE leaders to develop and execute HR Operations processes, aligned with HR policies, HR strategy and employee experience. This role is responsible for achieving strong business results through collaborative and transformational thinking and actions, cultivating a thriving internal talent marketplace, designing, and implementing effective end to end HR procedures and practices to ensure compliant and effective HR operations management

MUST HAVE 

• 10 years relevant work experience 
• Proven knowledge of HR practices, policies, and basic employment laws, and HR operations 
• Demonstrated strong integration and strategic planning skills 
• Exceptional verbal and written communication skills 
• Ability to handle sensitive or confidential situations, using sound judgement 
• Analytical, strategic thinking, and consulting skills
• Entrepreneurial nature, comfortable with ambiguity, and highly adaptable and flexible to diverse perspectives, styles, priorities, and projects 
• Demonstrated ability to influence and partner within a diverse organization to help drive business results 
• Proven ability to manage conflict and the courage to challenge organizational thinking
• Ability to develop and maintain strong relationships with HR team and all levels of employees and managing leaders across the organization 
• Strong guest service focus, ability to listen for understanding to meet internal client needs 
• Must have the ability to be an authentic thought partner with confidence and courage to push boundaries
• Proven experience working with senior executives in an “influence-without authority” role working as a trusted advisor 
• Strong organization skills · Ability to take initiative, solve problems, make decisions to lead others 
• Ability to build, motivate, and lead a highly effective team that meets goals and achieves excellence 
• Excellent attention to detail and follow through 
• Proven experience in managing multiple projects with strong prioritization skills 
• Proven consulting and change management experience 

WE VALUE 

• Bachelor’s degree in human recources

Key Responsibilities

• Oversee HR Services Operations Globally
• Build and maintain effective, long-term, trusted client relationships with HR, COEs, their teams and customers to develop and execute HR operations processes and initiatives that effectively support HR vision and strategy.
• Create the necessary effective HR process and policy solutions that address the business and customer experience issues and produce measurable results.
• Initiate and drive the design and implementation of new or enhanced HR processes, and programs in order to improve the workplace experience while maximizing digitization, standardization and the most effective user experience.
• Serve as a credible and trusted thought partner to senior leadership and customer groups.
• Establish in-depth understanding of the business and priorities to identify organizational opportunities and recommend potential solutions/ best practices that further drive results and strengthen the end-to-end experience. 
• Develop strong partnerships with HR and COE leadership teams, and other stakeholders to advance our employee experience and enable efficiency and digitalization.
• Set, enforce, and evaluate HR processes and procedures and establish best practices and governance in HR Operations, with long-term needs and continual improvement in mind.
• Serve up key data and insights to inform stakeholder and operational decisions on a regular basis – daily, weekly, monthly, annually. 
• Manage and mitigate risks related to operational matters on a regular basis. 
• Effectively lead the HR Operations Organization, ensuring optimal performance and high level of engagement. 
• Develop and coach a team of high-performing professionals to create a trusted and valued people service to our leaders and employees. 
• Complete and communicate Performance Review and Individual Development Plans for direct reports. Manage low performers and rewards top performers. 
• Set clear, realistic goals and objectives for direct reports, effectively allocate resources to achieve goals, manage overall organizational capacity while building plans to grow service offerings while driving productivity. Own and manage SIOP.
• Manage change process well in advance of the change event, developing effective and achievable change strategies, providing confident change leadership, making compelling cases regarding the need for change, and directing the change process. Stay on top of the market offerings and analytics, be aware and savvy on operations processes, best in class technologies and related impacts. Prioritize digitalization of work in managing productivity and customer experience.
• Run effective management operating system across the organization, conduct regular department meetings and one-on-one meetings with direct reports, All Hands, Tiered meetings, engagement events and recognitions, talent reviews. Drive effective MOS with all required stakeholders including regional HR teams and leadership, business HR, suppliers, Legal, other stakeholders as required.