Full-Time

Senior Engagement Manager

Professional Services

Posted on 7/10/2025

Cloudflare

Cloudflare

5,001-10,000 employees

CDN, cybersecurity, and serverless computing platform

No salary listed

Company Historically Provides H1B Sponsorship

Austin, TX, USA

Hybrid

Hybrid position requiring in-office presence.

Category
Consulting (1)
Requirements
  • 12+ years experience in Commercial roles within Professional Services, Consulting, or Project Management teams ideally with a focus on Cyber Security
  • Proven experience in subscription-based business models, delivering SaaS solutions.
  • Track record of partner delivery enablement and effective collaboration with delivery partners.
  • Understanding or even better proficiency in advanced Networking, Zero Trust, CDN, and Application Security
  • Demonstrated experience in cross functional influence in a fast-paced high growth organization
  • Experienced in giving and receiving positive and constructive feedback
  • Able to adapt to change and pivoting to explore where the ideal opportunities lie relative to our CF Strategy
  • Experience of driving wide scale change by influencing at the Executive level within the Customer
  • Track record of driving strategic cross functional programmes by collaborating with peers and executives
  • Strong commercial experience in formulating and positioning services as a differentiator, enabling GTM organizations on services and solution selling
  • Ability to think strategically about business, products, technical challenges, driving innovation and competitive advantage
  • Ability to write SOWs with the necessary rigor to protect the commercials and deliverables of the project
  • Act as a point of escalation for PSO Sales led activities when required
  • Travel - Frequent travel across AMER - Approximately 20%
  • Act as the virtual Bid Office to be able to respond to ITTs, RFP, and RFIs as required
Responsibilities
  • Work with the PS Leadership Team to develop a high-performing culture that emphasizes strategic, early Professional Services Engagement, uncovering the issues clients are looking to solve and formulating strategic holistic services packages including partner services that scale to accelerate Time to Value, client success, innovation, and continuous improvement.
  • Partner with GTM Leadership including the Partner Team to drive major deal reviews, early engagement of services, value selling of services
  • Act as an evangelist for services, supporting sales efforts, running GTM Enablement Programmes for Services and Solution Selling. Formulate Customer Value Stories to convey the value of Professional Services to our CF GTM Team, our Customers and our Partners
  • Be accountable for services financial goals and metrics, including bookings, revenue, gross margin and utilization
  • Establish and execute on a partner delivery strategy with the Professional Services Leadership Team
  • Continuously improve Service Offerings with Leadership to improve time-to-value, customer satisfaction and on-time project completion
  • Drive the transformation of the services team to delivering business value led customer engagements
  • Align and partner with key sales leaders on services go to market strategy
  • Ensure the sales team is continuously enabled and coached on the value of professional services capabilities and key value-metrics
  • Participate in Cloudflare product and sales strategy conversations that would impact services capability and services sales opportunities
  • Contribute to strategic account and regional growth plans
  • Define the initial professional services direction to ensure customer success and satisfaction, by ensuring the professional services team is engaging with a customer’s key stakeholders such as C-level, VPs, enterprise architects, engineering/design managers, program managers
  • Develop strong executive relationships with delivery partners as well as building customer awareness of delivery partner capabilities
  • Develop industry leading services to accelerate Onboarding, Adoption and Value Realization of Cloudflare’s products and solutions in conjunction with Customer Success and Customer Solutions Engineering
  • Create, review, and approve formal statements of work, change requests, and proposals; prepare weekly revenue forecasts
  • Act as an evangelist for services, supporting sales efforts, and serving as an executive sponsor for strategic customers
  • Create thought leadership content and deliver customer-facing presentations to promote Cloudflare's professional services
  • Assist in developing and managing the partner strategy and ecosystem in partnership with our Channel team to maintain a network of certified partners that deliver Cloudflare Services with consistent quality
  • Contribute towards the Cloudflare Community and collaborate on Automation, AI and Digital Programmes with XF stakeholders from Customer Success and Customer Solutions Engineering
  • Process Improvements: both internal as well as collaborating cross functionally to drive improvements relative to Customer Engagements and Customer Experience

Preparing a concise company summary based on the provided Cloudflare description.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2009

Simplify Jobs

Simplify's Take

What believers are saying

  • Q1 2026 revenue hits $639.8M, up 34% YoY with 38% large-customer growth.
  • Record $5M+ customers and 73% YoY $1M+ deals fuel 30% 2026 guidance.
  • AI bot traffic surpasses human by 2027, capturing high-value API revenue.

What critics are saying

  • 20% staff cut loses CDN expertise, delays features, spikes mid-market churn.
  • Gross margins drop to 72.8% from AI costs, eroding below 70% by Q4 2026.
  • Q2 revenue guides $664-665M below consensus, decelerates growth to under 30%.

What makes Cloudflare unique

  • Cloudflare Workers platform exceeds 5.5 million developers in Q1 2026.
  • Connectivity Cloud unifies SSE, SASE, and edge AI across 335 cities.
  • Freemium model drives 118% dollar-based net retention via AI workloads.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

0%
InfoQ
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The Register
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Cloudflare introduces new features for building and deploying agents.

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Organizations interested in deploying object-level data governance across their Cloudflare R2 environments can learn more at virtru.com/data-security-platform or contact their Virtru account representative. John Ackerly, CEO and Co-Founder of Virtru Securing data at rest has never been a hard problem. The hard problem is governing what happens to sensitive data once it's put to work - searched, analyzed, queried, or accessed by AI tools and automated workflows. Data owners shouldn't have to choose between the operational and economic benefits of modern cloud storage and the ability to govern their most sensitive data. Now, with the Virtru Data Security Platform and Cloudflare R2, they no longer have to. Ray Sharma is an Industry Analyst and Editor at The Fast Mode. He has over 15 years of experience in mobile broadband technologies and solutions, conducting research and analysis on various technology segments and producing articles and write-ups on the latest developments within the sector. He is also in charge of social media engagement and industry liaisons. The Fast Mode 9658 likes TWEETS 28.4K FOLLOWING 3479 FOLLOWERS 13.2K

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