Full-Time

Staff – Machine Learning Engineer

Posted on 1/7/2025

Twilio

Twilio

5,001-10,000 employees

Cloud communications platform for developers

Consulting
Enterprise Software

Compensation Overview

$184k - $270kAnnually

+ Equity Plan + Corporate Bonus Plan

Senior, Expert

Company Historically Provides H1B Sponsorship

Remote in USA

This role is not eligible to be hired in CA, CT, NJ, NY, OR, PA, or WA.

Category
Conversational AI & Chatbots
Natural Language Processing (NLP)
AI & Machine Learning
Required Skills
Python
Tensorflow
Pytorch
Machine Learning
Apache Kafka
Natural Language Processing (NLP)
LangChain

You match the following Twilio's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 5+ years hands on experience as an engineer writing production-grade code in a modern programming language
  • 2+ years of experience in developing AI/ML systems.
  • Proven experience building, evaluating and deploying large-scale AI/ML solutions for customer driven products or similar high-performance environments.
  • Expertise in NLP and conversational AI systems.
  • Experience in various ML frameworks (e.g., TensorFlow, PyTorch, Llama Index, Langchain) and real-time data processing platforms (e.g., Kafka, or similar).
  • Proficiency in Python or similar programming languages.
  • Solid understanding of distributed computing and low-latency systems.
  • Exceptional collaboration skills, and cross function and organization partnering.
  • Strong customer focus, our feedback loop with customers will be very tight!
  • Excellent written and verbal communication skills. Our ideas will only be as good as our ability to share them.
Responsibilities
  • Design and Lead the development of cutting-edge AI/ML systems for communication platforms, including natural language processing (NLP), and real-time decision-making models.
  • Collaborate with leadership to align AI/ML initiatives with the company’s strategic goals, ensuring impactful integration across product lines.
  • Design and implement scalable, robust ML models to support real-time, low-latency communication systems.
  • Explore and innovate around AI-driven personalization, recommendation systems, and predictive analytics to enhance user engagement.
  • Provide thought leadership in AI/ML technology, evaluating emerging trends and their applicability to communication challenges.
  • Ensure adherence to best practices for data security, privacy, and ethical AI, especially in handling sensitive communication data.
Desired Qualifications
  • Experience with multimodal ML models combining text, audio, and data.
  • Background in integrating AI/ML capabilities into messaging/communications systems.
  • Experience building a product from idea to product market fit.
  • Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

Company Size

5,001-10,000

Company Stage

IPO

Total Funding

$243.9M

Headquarters

San Francisco, California

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.
  • Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.
  • Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

What critics are saying

  • End-of-life for Programmable Video tool may lead to customer dissatisfaction.
  • Layoffs of 295 workers could decrease morale and affect service quality.
  • Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

What makes Twilio unique

  • Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.
  • The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.
  • Twilio's APIs enable developers to build and scale communication solutions efficiently.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

2%

2 year growth

-4%
Business Wire
May 28th, 2024
Twilio to Acquire SendGrid, the Leading Email API Platform

Twilio (NYSE:TWLO) and SendGrid today announced that they have entered into a definitive agreement for Twilio to acquire SendGrid in an all-stock tran

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Dec 16th, 2023
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Twilio, a customer engagement platform that drives real-time, personalized experiences, and Jack Henry this week announced Jack Henry is leveraging a suite of Twilio products to enable banks and credit unions to communicate better and engage with their customers across digital channels.Jack Henry uses Twilio’s products for various steps across the customer journey, including SMS text alerts for account notifications and marketing messages. The SMS Programmable Messaging API includes software for managing phone numbers, deliverability, compliance, and replies. It’s backed by Twilio’s recognized reliability.Twilio’s solution for seamless two-factor authentication for onboarding and login flow with a single API that does the work of a full one-time password (OTP) delivery solution.Jack Henry said scalability is essential for the combined Banno Digital Platform and Enterprise Notification Services. The platform has close to 10 million registered users as of June 30, triple the number of users from three years ago.“The close collaboration between the Twilio and Jack Henry teams has allowed us to continue to strengthen connections between financial institutions and their account holders,” said Chad Killingsworth, head of engineering at Jack Henry. “It is imperative that the partners we work with are reliable and able to personalize, all with scale in mind. Twilio checks all these boxes and more

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Dec 13th, 2023
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Dec 7th, 2023
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Times Now News
Dec 5th, 2023
After Spotify And EY, Twilio Announces Layoffs Impacting 295 Workers

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Dec 5th, 2023
Pastoral Care in the Digital Age: Enhancing Connection with CareNote and SMS

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