Specialist

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

In this role, you will collaborate closely with the Product Team and Cognizant partners to configure and optimize workflow solutions across multiple efforts. This role requires strong analytical skills, adaptability across diverse initiatives, a deep understanding of business process management, workflow automation tools and configuration strategies.

Successful candidates will possess the following:

• Familiarity with business process automation and workflow orchestration tools such as SS&C AWD(Chorus)
• Basic knowledge of APIs, web services, and data mapping for system integrations.
• Proficiency in SQL or other query languages for data validation and troubleshooting.
• Familiarity with enterprise software configuration and system administration.
• Understanding of P&C insurance operations, especially claims, underwriting, and policy servicing.
• Ability to translate business requirements into technical configurations aligned with insurance workflows.
• Strong analytical thinking to assess business needs and configure Chorus accordingly.
• Ability to troubleshoot configuration issues and recommend scalable solutions.
• Experience in process improvement and identifying automation opportunities.
• Experience working in Agile or product operating model environments is a plus.

Job Description Summary

Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you're passionate about fueling growth, driving improvement and solving needs in a way that haven't yet been imagined, then Nationwide's Business Capability Team may be the place for you!

As a Specialist, you will be responsible for providing subject matter expertise to inform business outcomes, in addition to providing competitive industry analysis for a product and journey in support of a single line of business.

You will also be a member of a broader product and journey team representing the interests of all business stakeholders. You will be responsible for measuring progress against business outcomes and timelines ensuring the technology solution aligns to the business strategy and delivers expected business benefit measured by adoption of changes. You'll provide key support to the Business Capability Owner, representing the customer point of view while also examining processes and practices to determine how to best support the product and journey.

Job Description

Key Responsibilities:   

• Analyzes user needs, defines and documents business requirements, validates assumptions, evaluates solution options, partners with User Experience to create prototypes, leads proof of concepts, recommends appropriate solutions to Business Capability Manager. Provides insight for Business Capability Owner to support prioritization of the work. 

• Provides business process expertise directly or by leveraging SMEs; Conducts current state and future state process analysis.                                                                                                                           

• Consistently reviews KPIs that measure effectiveness of the product and journey with customers.   Provide insights to Business Capability Manager on areas of opportunity and/or focus.        

• Leverage curiosity and questions to ensure you gain the right understanding of current process and potential go forward options.                                                                          

• Keeps up on the latest industry trends as well as customer needs and behaviors.    

• Continually leverage technical skills and expertise and teach/train less experiences team members.                               

• Participates in agile ceremonies, daily stand ups, show and tells, iteration planning and retrospectives. 

• Execute design and development on business configurable tools where applicable in support of operational partners. 

May perform other responsibilities as assigned.   

Reporting Relationships: Reports to Director/AVP. 

Typical Skills and Experiences:   

Education: Bachelors degree in business, IT or related field with advanced degree preferred. 

Experience: Typically, 5 or more years of demonstrated experience delivering initiatives and conducting customer research to inform value-based solutions.  Experience executing in an agile environment, product-centric principles and managing mid-level initiatives. 

Knowledge, Abilities and Skills: Sound knowledge of insurance industry, agile planning practices and customer design principles. Ability to analyze quantitative and qualitative information and summarize for consumption by all levels. Ability to develop recommendations and influence the strategic vision and multi-year roadmap. Strong business process design skills and ability to communicate findings in a clear and concise manner. Ability to work interpedently and manage intermediate to advanced tasks that span different subject matters. Strong oral and written communication skills are crucial. 

Other criteria, including leadership skills, competencies and experiences may take precedence.  

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner. 

Values: Regularly and consistently demonstrates Nationwide Values. 

Job Conditions:   

Overtime Eligibility: Not eligible (Exempt) 

Working Conditions: Normal office environment. 

ADA: The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.   

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.