Full-Time

Machine Learning Customer Engineer

Confirmed live in the last 24 hours

Snorkel AI

Snorkel AI

201-500 employees

Transforms manual AI processes into programmatic solutions

Compensation Overview

$120k - $160kAnnually

+ Equity Compensation

Mid

New York, NY, USA

This role can be hybrid, based in New York City or Redwood City, or a combination of Redwood City and San Francisco.

Category
Applied Machine Learning
Natural Language Processing (NLP)
AI & Machine Learning
Required Skills
Microsoft Azure
Python
Zendesk
AWS
JIRA
Google Cloud Platform
Requirements
  • 2+ years experience working in a technical customer-facing role.
  • B.S. degree in a quantitative field such as Computer Science, Engineering, or comparable degree/experience.
  • Proficient in Python.
  • Previous experience with cloud infrastructure providers such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform.
  • Outstanding organizational skills and ability to multitask in order to effectively prioritize and manage customer requests.
  • Experience with common support software like Zendesk, Jira, and Slack.
Responsibilities
  • Partner with Snorkel Flow users to design, build, troubleshoot and deploy AI applications.
  • Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues.
  • Perform live working sessions to analyze and address customer reported issues.
  • Prioritize, document and coordinate customer issues with account assigned ML Success Managers and the Snorkel engineering team.
  • Contribute to internal and external guides and docs, improving our self-service support materials.
  • Become an expert in the Snorkel Flow platform and assist our customers do the same.
  • Drive improvements in issue triage, reporting, and analysis to better understand customer pain points.
  • Be the voice for our customers and represent their needs and concerns to help drive our product roadmap.
  • As one of the first members of our Customer Success Team, you'll play a key role in shaping our processes, best practices and the Snorkel product.
Desired Qualifications
  • Track record of collaboration across field and engineering teams to manage support issues and resolution within accounts.
  • Previous experience working on machine learning projects or industry knowledge of standard technologies in the machine learning space.
  • 2+ years experience programming as a software engineer or personal projects.
  • Experience with deploying and operating Kubernetes applications.

Snorkel AI focuses on enhancing AI development by transforming traditional manual processes into programmatic solutions. This allows businesses to create AI systems that are specifically designed for their unique workloads in a much shorter time frame. The technology, which originated from research at the Stanford AI lab, is already in use by major organizations, including five of the top ten US banks, various government agencies, and numerous Fortune 500 companies. Snorkel AI differentiates itself from competitors by providing proprietary data and knowledge that streamline the AI deployment process. The company's goal is to make AI development more efficient and accessible for enterprises, enabling them to leverage AI effectively in their operations.

Company Size

201-500

Company Stage

Series C

Total Funding

$131.3M

Headquarters

Redwood City, California

Founded

2019

Simplify Jobs

Simplify's Take

What believers are saying

  • Snorkel AI's partnership with Together AI enables custom LLMs for enterprises.
  • The release of Snorkel Flow 2023.R4 enhances user experience and tool integration.
  • Growing demand for programmatic data labeling boosts Snorkel AI's market potential.

What critics are saying

  • Open-source AI platforms like Together AI increase competition for Snorkel AI.
  • Copyright lawsuits against AI firms pose potential legal risks for Snorkel AI.
  • Rapid expansion may lead to integration challenges within Snorkel AI's operations.

What makes Snorkel AI unique

  • Snorkel AI uses programmatic data labeling to accelerate AI development.
  • The company transforms proprietary data into AI-ready datasets for specialized models.
  • Snorkel AI's technology originated from Stanford AI Lab research.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health - Snorkelers and their dependents are covered by comprehensive medical, dental, and vision plans.

Environment - We provide an allowance for Snorkelers to set up workstations however they want.

Wellness - Snorkelers are given a yearly wellness stipend to be used on anything relating to health and well-being.

Growth & Insights and Company News

Headcount

6 month growth

-3%

1 year growth

-12%

2 year growth

-17%
PYMNTS
Sep 1st, 2024
Ai Firms’ ‘Free Lunch’ Runs Out Amid Wave Of Lawsuits

Artificial intelligence (AI) companies have reached the far borders of the “data frontier.”. That’s according to a report Saturday (Aug. 31) by the Financial Times (FT), which noted that this issue is making things worse as AI firms face a wave of copyright lawsuits and allegations that they are aggressively scraping data from the internet. For example, AI startup Anthropic was recently sued by a trio of authors who accused the company of  “stealing hundreds of thousands of copyrighted books,” saying the company “never sought — let alone paid for — a license to copy and exploit the protected expression contained in the copyrighted works fed into its models.”

PR Newswire
May 15th, 2024
Amid Rapid Growth, Snorkel Ai Expands Leadership With Four Key C-Suite Appointments; Announces Inaugural Snorkelcon Event

The leading AI data development platform adds its first CDO, CFO, CMO and CPO and announces SnorkelCon to be held in New York CitySAN FRANCISCO, May 15, 2024 /PRNewswire/ -- Snorkel AI is building upon its latest phase of rapid growth with four major c-suite appointments. Collectively, these executives are AI pioneers and experts in global scale, with previous exits ranging from acquisitions by Google and Microsoft to IPO. Now, they'll guide Snorkel as it cements itself as a foundational piece of the AI infrastructure stack.The new executives include:Ronaldo Ama , Chief Development Officer, is a world-class engineering leader who, as Vice President of Engineering at Looker, helped lead the product and the company through its acquisition by Google. He served as GM of Looker at Google for nearly four years, and currently serves as an advisor and board member to various companies including Conclude, Hex and Yalo. His experience also includes leadership roles at Domino Data, Ayasdi and VMware.is a world-class engineering leader who, as Vice President of Engineering at Looker, helped lead the product and the company through its acquisition by Google. He served as GM of Looker at Google for nearly four years, and currently serves as an advisor and board member to various companies including Conclude, Hex and Yalo

PYMNTS
Feb 14th, 2024
Slack Launches Slack Ai To Boost Worker Efficiency

Enterprise messaging platform Slack is debuting Slack AI, its artificial intelligence (AI) tool to help users find information more easily. Slack AI is starting with a set of initial generative AI capabilities, including a search function that delivers personalized, intelligent responses to your questions, channel recaps that offer highlights from accessible channels, and thread summaries that condense longer conversations, Slack said in a Wednesday (Feb. 14) news release. “These new native features are easy to use and require no training. They prioritize exactly what you need to know, when you need to know it,” Slack said in the release

Coverage
Jan 24th, 2024
Qbe Ventures Invests In Snorkel Ai

QBE Ventures <i class="fa fa-info-circle company-popover" data-content="h3QBE Ventures/h3. div. table

Snorkel AI
Jan 9th, 2024
Snorkel Flow 2023.R4: enhanced UI + PDF and Databricks tools

Snorkel AI, Inc. is thrilled to announce the release of Snorkel Flow 2023.