Manager – Legal Operations

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

The Manager, Legal Operations will report to the Director, Legal Operations and play a critical role in scaling and optimizing the operations of our Legal team. This role will own core legal processes and systems, such as contract lifecycle management (CLM), legal intake, e-billing, and matter management, while driving continuous improvement, adoption, and efficiency. You will partner closely with attorneys, cross-functional stakeholders, and business teams to ensure Legal is delivering high-quality, business-oriented support.

This is a hands-on role for a strong operator who thrives on building processes, managing systems, and creating insights through data and reporting.

You Will:

• Own and refine the contract management process through our CLM platform (Ironclad), partnering with Commercial Counsel to drive efficiency and consistency.

• Manage the legal intake and matter management process, ensuring smooth triage and tracking from request to completion.

• Administer and optimize the Legal team’s technology stack (CLM, eBilling, matter management, knowledge management tools).

• Lead reporting and analytics on legal operations metrics (e.g., contract volumes, spend, cycle times, resourcing), providing insights for strategic decision-making.

• Develop and deliver training, playbooks, and self-service resources to enable the business to work effectively with Legal.

• Partner with Finance, Procurement, and cross-functional teams to support vendor management, outside counsel engagement, and budget tracking.

• Support and evolve the Legal team’s intranet/knowledge hub.

• Identify, design, and implement process improvements to enhance Legal’s scalability, efficiency, and impact.

• Serve as a trusted partner and thought leader to attorneys and business stakeholders on operational best practices.

You Have:

• Bachelor’s Degree or equivalent experience.

• 5+ years of experience in legal operations, legal project management, or a related function.

• 2+ years working in or closely with an in-house legal team with a strong understanding of contract lifecycle management and legal process design.

• Hands-on experience with CLM technology (Ironclad strongly preferred) and familiarity with eBilling/matter management tools.

• Strong technical acumen and comfort with legal tech implementation, administration, and adoption.

• Proven ability to manage cross-functional projects from initiation through execution, with strong change management skills.

• Exceptional organizational skills with the ability to manage competing priorities in a fast-paced environment.

• Analytical mindset with experience turning data into insights and actionable recommendations.

• A proactive, solution-oriented approach with a track record of improving processes and delivering measurable results.

• Ability to work independently while building strong relationships across teams.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.