Job Description

Are you a career Technical IT Professional who enjoys navigating IT in a world class IT Environment?  Do you have a proven track record of successfully supporting the most important people in a company with efficient and effective IT service?  If so, we are hiring customer-centric IT Desktop Technicians and IT Professionals that can provide IT Services to our C-Level executives for all their IT experience needs. This position requires excellent communication skills and the ability to process technical situations quickly and return actions to accomplish the needed goals.  We are looking for highly motivated, positive people with can-do attitudes to help our team make the most important leaders in our Fortune 200 company successful. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide IT services to C-Level Leadership and their direct staff.
• Establish trust and confidence with C-level executives and their direct staff.
• Function as Team Lead for daily operations delivering IT Services for support and events.
• Understand the unique needs of C-Level users, develop actions to deliver the experience. 
• Partner and facilitate action items with the broader IT Enterprise Service Organizations to
• Work and collaborate in a world class team of C-Suite Technicians and Professionals
• Develop, author, and revise standard operating procedures for C-Suite IT
• Flexible with work hours to accommodate core and off hour events.
• Ability to operate and travel (domestic and international) between different sites and locations

Qualifications

REQUIRED:

Technical

• Adept at assessing a situation for severity, urgency and responding appropriately.
• Proven efficiency at implementing working and lasting solutions to technical problems.
• Experience working with Mac/PC hardware and software, mobile phones/tablets, a wide array of computing peripherals and accessories.
• Ability to diagnose, troubleshoot and resolve issues with a wide array of hardware and software in a fast-paced corporate office environment.
• Familiar with Microsoft System Center Configuration Manager (SCCM) and JAMF administration
• Can quickly learn and understand modern and current technologies to deliver effective solutions.
• Ability to develop the needed IT Solutions to deliver an executive event.
• Adept with PC/Mac and Mobile technologies, unified communications, and conferencing technologies, both software and hardware
• Broad working knowledge of networking, storage, and server technologies
• Experience establishing, administrating, supporting and sunsetting IT Services for HW/SW

Soft

• Exceptionally responsive and customer service and satisfaction oriented
• Superior written and verbal communication skills
• Confident and respectful presence
• Can retain composure under high stress and critical situations.
• Ability to gauge clients to determine the appropriate amount of interaction when providing service.
• Adept at determining severity and urgency of a given situation to properly prioritize and address multiple situations in sequence of criticality.
• Skilled at adapting to and managing a wide range of personalities and temperaments to stabilize critical incidents and situations.
• Self-motivated and task oriented

PREFERRED:

• 4+ years of experience in an IT support position working in a large corporate environment.
• 3+ years working as dedicated support for C-Level Leaders and their staff.
• 2+ years working in a role that requires effective interpersonal communication skills.
• Experience supporting major Executive events (i.e.: Quarterly Earnings Calls, Board of Directors Meetings, and Global All Hands Meetings)
• Served as the primary technician for a CEO or member of the Executive Leadership Team
• Held positions as the Sr. or primary systems/service administrator for an Enterprise Service
• Served as a team lead for an operation of 3+ desktop support technicians.
• Technical certifications a plus