Solutions Engineer

About the Job:

As a Solutions Engineer at LaunchDarkly, you are a trusted advisor to clients, tackling their key challenges with our products. You excel in active listening, prioritize customer success, and demonstrate profound technical expertise with a customer-centric focus. Your adaptability, multitasking proficiency, and solid grasp of sales frameworks make you a reliable and autonomous decision-maker committed to excellence.

Your ability to cultivate crucial relationships in enterprise accounts is matched by your growth mindset. Embracing feedback, you collaborate effectively with your team to overcome challenges. In this role, you will contribute significantly to the growth of LaunchDarkly, helping leading global companies enhance their software development. Join us in empowering teams to deliver and control their software to elevate their own customers’ experiences.

Responsibilities:

• Inspire prospects with our software: Help make business decision makers, practitioners and the broader community enthusiastic champions through excellent demos and talks
• Identify pain and design solutions: Identify LaunchDarkly prospects’ largest problems and design solutions to solve them
• Lead successful evaluations: Lead exceptional, curated evaluations of the LaunchDarkly platform
• Ensure adoption: Partner with customers to make the LaunchDarkly adoption path clear
• Partner with Sales: Form effective partnerships rooted in your grasp of selling frameworks
• Be a trusted expert: Become an authority. Bring valuable insight about LaunchDarkly and its surrounding ecosystem to each conversation. Follow through on your commitments.
• Advocate for our customers: Be the voice of the customer to our Product and Engineering teams
• Spend time with the customer: 25-50% travel may be required to spend time in person with customers and colleagues

About You:

• Passion for Learning and Growth: You actively seek and give feedback well. You have a growth mindset. You remain current on new technologies.
• Drive: You strive for ambitious goals. You actively work to improve customer and company results, with minimal direction and at times beyond your remit. You take pride in your work.
• Confident Communication: You simplify complexity. You are clear, complete and concise. You tailor your message.
• Adaptability: You excel in a fast-paced, dynamic organizational setting, taking action even when clarity is low.
• Teamwork: You commit to great frameworks, remaining flexible within them to win as a team
• Relationships: You consistently forge meaningful partnerships with customers and colleagues
• Customer-focused: You actively listen to customers and take action to ensure they reach their full potential
• Technical Expertise: You possess in-depth knowledge and hands-on experience with various developer and infrastructure technologies

Qualifications:

• 4+ years consulting with enterprise customers and large development teams
• Led technical proof of concept/proof of value evaluations
• Strong demo skills
• Proven success in cultivating customer relationships
• Proficient in sales frameworks
• Have led land and expand initiatives
• 25% travel required

Pay:

Target pay ranges based on Geographic Zones* for Level P4:

• Zone 1: San Francisco/Bay Area or New York City Metropolitan Area: $208,000 - $245,000** On Target Earnings (OTE) includes base pay and commission
• Zone 2: Boston, DC, Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Seattle: $187,000 - $221,000** On Target Earnings (OTE) includes base pay and commission
• Zone 3: All other US locations: $177,000 - $208,000** On Target Earnings (OTE) includes base pay and commission

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.

**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We’re building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.