Federal Travel Account Manager

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

We are seeking an experienced and dynamic Federal Account Manager to oversee travel programs for federal government clients. In this role, you will be responsible for managing client relationships, ensuring compliance with federal travel regulations, and delivering high-quality travel management services. The Federal Account Manager will collaborate with internal teams, suppliers, and government stakeholders to optimize travel programs, control costs, and ensure mission-ready service delivery.

Key Responsibilities

• Serve as the primary point of contact for assigned federal government travel accounts.
• Build and maintain long-term, trust-based relationships with federal agency stakeholders and program managers.
• Ensure compliance with federal travel regulations, agency policies, and contractual service requirements.
• Analyze travel spend, program performance, and utilization to recommend cost-effective and policy-compliant solutions.
• Collaborate with internal operational teams, technology partners, and suppliers to deliver customized federal travel solutions.
• Monitor service level agreements (SLAs) and ensure consistent, high-quality service delivery.
• Address and resolve client issues promptly while maintaining strong customer satisfaction.
• Provide regular reporting and data-driven insights on travel program performance, savings opportunities, and compliance trends.
• Conduct periodic program reviews and strategic planning sessions with federal clients.
• Manage supplier relationships and support negotiations to maximize value for government programs.
• Stay informed on federal travel policies, contract requirements, and industry best practices.

Account Growth & Program Expansion

• Develop and execute account management strategies to enhance program efficiency and expand services within federal contracts.
• Identify opportunities to introduce additional services such as:
• Meetings and event management
• Emergency and surge lodging support
• Duty-of-care and traveler tracking solutions
• Travel technology optimization (e.g., online booking tools and reporting platforms)
• Maintain a sales pipeline for expansion opportunities within existing federal accounts, leveraging CRM tools such as Salesforce.
• Support contract renewals, recompetes, and program expansions while maintaining strong client retention.

Qualifications

• Bachelor’s degree in Business, Hospitality, Government Contracting, or a related field, or equivalent experience.
• Minimum 3–5 years of experience in travel management, federal account management, or government contracting.
• Strong knowledge of federal travel programs, government contracting environments, and compliance requirements preferred.
• Excellent analytical, negotiation, and organizational skills.
• Strong communication and stakeholder management abilities, particularly with government clients.
• Demonstrated ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment.
• Proficiency with travel management systems, CRM platforms (Salesforce), and Microsoft Office Suite.