Care Manager

Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

Care managers serving I/DD and/or TBI members must have the following minimum qualifications:

1. Licensure as a registered nurse (RN) OR a bachelor’s degree in a field related to health, psychology, sociology, social work, nursing, or another relevant human services area

2. Two years of experience working directly with individuals with an I/DD or a TBI;

3. Meet North Carolina’s definition of a Qualified Professional per 10A-NCAC 27G .0104

This Opportunity:

The primary responsibilities of the care manager is to plan, coordinate, track, and monitor care to individuals to achieve the key goals of the BH I/DD Tailored Plan.

What You'll Do:

•    Actively engages with individuals receiving care management services through assessment, care coordination, health promotion, and comprehensive transitional care up to inform the ISP.   
•    Adheres to all deadlines as outlined by the service definition.  Demonstrate knowledge of and comply with all agency policies/procedures and service definition.
•    Assists the individual supported to direct the planning process/plan development, to the extent desired by the individual, with emphasis on the person’s choice.  Provide education regarding services to all parties involved in the care and support of the individual.
•    Coordinates care team meetings with the individual, family, and paid or unpaid supports identified in the person’s life.
•    Coordinates appropriate referrals to community resources and empowers individuals to be responsible for their own healthcare and personal needs.  Referrals will include, but are not limited to, linking with supports for behavioral health, physical health, and Social 6. Determinants of Health (SDOH) needs.  
•    Manages transitions of care for people transitioning from one clinical setting to another and/or life transitions as outlined in the service definition. 
•    Communicates effectively with individuals utilizing person-centered practices such as motivational interviewing, person-centered thinking, and trauma informed care.  Communicates effectively with external stakeholders such as providers, MCOs, other natural support as needed.
•    Educates individuals/families on methodology for budget development and mechanisms available to modify the individual budget.
•    Establishes collaborative relationships with community stakeholders within the assigned geographical region to improve resource linkage. 
•    Identifies and provides emergency crisis response as necessary and following agency policies related to crisis.  Participation in agency on-call structure may be required. 
•    Review data to identify and determine appropriateness for services, which includes monitoring utilization, reporting, clinical measurement data and compliance issues. 
•    Maintain trainings as required and requested. 
•    Complete all other relevant responsibilities as assigned by the supervisor. 
•    Driving and travel may be required
 

Education We're Looking For:

Bachelors: Human Services (Required)

Certifications We're Looking For:

North Carolina Driver License (Valid) - NC Division of Motor Vehicles, RN - NC Board of Nursing

Experience We're Looking For:

LTSS and/or HCBS (NC Innovations/TBI Waiver) coordination, care delivery monitoring, and care management experience | 2 Years | Required

Schedule:

Monday - Friday (8:00am to 5:00pm)

Target Weekly Hours:

40

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. 

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact [email protected] or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.