Information Developer II

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Job Description Summary:

Rocket Software is a leading global developer of software products that help corporations, government agencies, and other organizations reach their technology and business goals. Thirteen-hundred Rocketeers on five continents build and deliver mission-critical solutions for more than ten-thousand customers and partners.

Rocket Software is looking for a dynamic Information Developer II to join our vibrant, global content team. Exhibiting a deep understanding of user and business goals, the ideal candidate crafts easy-to-use, effective content that contributes to customer success at every stage of the user journey.

Essential Duties and Responsibilities:

• Develops product content for one or more software products
• Writes content that is focused on user goals and is accurate, complete, clear, concise, and grammatically correct
• Takes occasional guidance from the manager or team lead to write new content or update existing content
• Independently uses and resolves basic problems that occur while working with authoring tools (oXygen XML Editor, DITA), source control tools, and other job-related technology
• Identifies and recommends improvements to style guides and processes
• With support from a Project Lead or Senior Information Developer, delivers UI text, context-sensitive help, videos, guided tours, along with conventional help
• Exhibits an understanding of the products, industry, and business domain
• Works closely with an editor on content deliverables; uses assigned checklists to perform self-edits
• Tests all content in an installed, pre-release version of the products.

Required Qualifications:

• Bachelor’s degree in Technical Communication, Journalism, English, or a technical discipline
• 2+ years of experience in working as an Information Developer
• Fluency in plain English, minimalism, and structured authoring
• Ability to quickly learn new tools and technologies
• Passion for enhancing the product experience
• Self-motivated, detail-oriented team-player with excellent time-management and organizational skills
• Proven ability to meet strict deadlines, prioritize work, and manage multiple assignments
• Ability to think critically about the user journey and develop appropriate content

Preferred Qualifications:

• Experience with DITA and HTML
• Knowledge of JSON, JavaScript, Markdown, or CSS
• Knowledge of video creation and graphic creation
• Knowledge of and ability to work in command line environments
• Knowledge of platforms, such as UNIX including Linux, IBM i, and IBM z

Education:

Bachelor’s degree in Technical Communication, Journalism, English, or a technical discipline

2+ years of experience in working as an Information Developer

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected].  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!