Full-Time
Director of Spa and Wellness
All Accor
10,001+ employees
Global hotel management, franchising, loyalty program
No salary listed
Knutsford, UK
In Person
Bachelor's
 Business & Strategy (2) |
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- A degree or diploma in Spa Management, Business Administration, or Hospitality Management is required.
- A minimum of five years of leadership experience in a luxury spa or wellness operation is required.
- Proven success in managing teams, financial performance, and guest satisfaction is required.
- Leadership and people development skills are required.
- Operational and financial management skills are required.
- Strategic planning and innovation skills are required.
- Marketing and retail sales expertise are required.
- Exceptional communication and guest relations skills are required.
- Strong awareness of wellness and hospitality trends is required.
- Uphold and deliver the Fairmont Spa brand promise by ensuring exceptional standards of service, cleanliness, maintenance, and ambiance.
- Oversee daily operations and coordinate activities across Spa, Fitness, and Wellness areas.
- Lead the team in providing personalized service aligned with Fairmont’s luxury values.
- Ensure compliance with Fairmont Spa standard operating procedures, health and safety regulations, and Accor policies.
- Address guest feedback and deliver effective service recovery.
- Maintain facilities, furnishings, and equipment to high standards of presentation and functionality.
- Manage scheduling, payroll control, and workforce planning.
- Act as a visible leader within the spa and model professionalism, service excellence, and brand pride.
- Develop and implement the annual Spa and Wellness Business Plan in alignment with hotel objectives and brand strategy.
- Establish, monitor, and review monthly goals and action plans for revenue, guest satisfaction, and operational targets.
- Identify opportunities for innovation in services, products, and wellness programming.
- Collaborate cross-functionally to integrate wellness experiences throughout the guest journey.
- Monitor global and regional wellness trends to maintain the spa’s market position.
- Build relationships with guests, members, and VIP clientele as an ambassador of the spa.
- Personally engage with guests to curate personalized wellness journeys.
- Partner with Marketing and Communications to promote spa offerings through campaigns, events, and collaborations.
- Host VIP visits, media engagements, and wellness events.
- Review and refresh the treatment menu using local influences and global best practices.
- Manage the Spa and Wellness profit and loss statement with focus on profitability, cost control, and sustainable revenue growth.
- Prepare budgets, forecasts, and performance reports with Finance and the General Manager.
- Drive treatment and retail revenue through pricing strategies, yield management, and targeted sales initiatives.
- Monitor financial and operational metrics and take corrective action when required.
- Ensure purchasing efficiency and accurate inventory management.
- Identify, develop, and retain internal talent.
- Participate in succession planning and support development pathways for high-potential colleagues.
- Recruit, onboard, and develop the spa and wellness team.
- Provide continuous learning through structured training, coaching, mentorship, and professional certification.
- Conduct regular performance reviews and development discussions.
- Foster a respectful, inclusive, and well-being-focused team culture.
- Recognize and celebrate achievements to support engagement and motivation.
- Professional spa or wellness qualification in beauty, massage, or holistic therapy.
- Additional certifications in natural medicine, wellness, or cosmetology.
- Experience within a hotel or integrated resort environment.
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- H1 2026 revenue rose 3.0% and EBITDA climbed 6.5% at constant currency.
- Pipeline reached 268,000 rooms by June 2026, supporting openings through 2027.
- Share buybacks totaled €450 million in 2026, signaling strong free cash flow confidence.
What critics are saying
- Grizzly Research’s March 2026 trafficking allegations triggered an internal investigation and reputational damage.
- Middle East disruption cut Q2 2026 performance, especially UAE Lifestyle revenues, until conflict eases.
- If Essendi regulatory approvals stall, Accor loses planned cash returns and strategic simplification.
What makes All Accor unique
- Accor’s asset-light franchise model deepened with Essendi disposal agreed July 23, 2026.
- H1 2026 revenue diversification across Premium, Midscale, Economy and Luxury cushioned Middle East shocks.
- The H World loyalty tie-up, phased through 2026, expands cross-border member demand.
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