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Full-Time

Staff Cloud Support Engineer

Sql

Confirmed live in the last 24 hours

Snowflake

Snowflake

5,001-10,000 employees

Data Cloud platform for data warehousing

Data & Analytics

Senior, Expert

Dublin, CA, USA

Category
Customer Success & Support
IT Support
System Administration
IT & Security
Required Skills
Communications
SQL
Requirements
  • Bachelor’s or Master’s degree in Computer Science or equivalent discipline
  • 8+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
  • Excellent writing and communication skills in English with attention to detail
  • Ability to work in a highly collaborative environment across global teams
  • Ability to train team members on data warehousing fundamentals and concepts
  • Ability to debug, rewrite, and troubleshoot complex SQL queries for achieving workarounds or better solutions
  • Strong knowledge of RDBMS, SQL data types, aggregations, and functions including analytical/window functions
  • Good understanding of RDBMS query profiles and execution plans to analyze query performance and make recommendations for improvement
  • Good understanding of database query lifecycle and internal join processing
  • Database migration and ETL experience
  • Scripting/coding experience in any programming language
  • Familiarity with semi-structured data
  • Experience in RDBMS workload management and database performance
  • Experience with any of the major cloud service provider’s ecosystem
  • Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)
  • Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
  • Understanding of database patch and release management
Responsibilities
  • Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using email, web, and phone
  • Adhere to response and resolution SLAs and escalation processes to ensure fast resolution of customer issues
  • Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
  • Document known solutions to the internal and external knowledge base
  • Report well-documented bugs and feature requests arising from customer submitted requests and work with Engineering toward a resolution
  • Proactively identify recommendations and lead global initiatives to improve product quality and customer experience
  • Provide support coverage during holidays and weekends based on business needs

Snowflake offers a Data Cloud platform for data warehousing, data lakes, and data application development, enabling secure sharing of governed data across multiple public clouds. The platform supports diverse analytic workloads with near-unlimited scale and performance.

Company Stage

IPO

Total Funding

$2.5B

Headquarters

null, null

Founded

2012

Growth & Insights
Headcount

6 month growth

2%

1 year growth

11%

2 year growth

55%

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.