Full-Time

Senior Regional Director

Twilio

Twilio

5,001-10,000 employees

Customer engagement platform & developer of communications APIs

Data & Analytics

Senior, Expert

Remote in USA

Required Skills
Sales
Marketing
Requirements
  • 10+ years of some combination of Digital/Scaled CS, customer success, education, and/or product marketing experience
  • 5+ years of management experience leading a Digital or Scaled CS, Customer Success, education, and/or Product Marketing team
  • Experience with customer data platforms, marketing and data technologies
  • Experience with the suite of tools in Segment's ecosystem is a plus
  • Passionate about supporting and transforming customers' experience
  • Experience with Liquid JS a plus, but not required
Responsibilities
  • Grow the Digital CS & Experience team by hiring, coaching, developing, and retaining a high-performing team of CXMs (customer experience managers)
  • Own the strategic direction and ultimate success of the Customer Experience Management team
  • Partner with the other Digital CS & Experience teams to create an innovative roadmap of 1:1, 1:few, and 1:many engagements for your team to deliver through our core tools including but not limited to the customer Community, content personalization engine, and AI
  • Collaborate with regional Sales and CS leaders to develop regional roadmaps and drive adoption of your team's 1:many engagements
  • Set engagement and adoption targets for your team and hold them accountable to achieving them
  • Understand the entire customer lifecycle, contributing to the iteration of the experience by identifying gaps
  • Foster an inclusive team culture of collaboration and continuous learning
  • Drive continuous improvement in team processes and program building methodologies, within the CXM team and more broadly across Digital CS & Experience org.

Twilio's mission is to fuel the future of communications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry to reinvent how companies engage with their customers.

Company Stage

IPO

Total Funding

$768.1M

Headquarters

San Francisco, California

Founded

2008

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-6%

2 year growth

-18%

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

INACTIVE