About DeleteMe, The Online Privacy Company

DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and what other people see about them online.

DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH – we are the emerging leader based on # customers and $ revenues in a fast-growing nascent category of consumer and enterprise security Privacy Services.  What we do - our mission - matters because we are restoring a sense of privacy, fairness, and control of personal data in the possession of others.  Easier, simpler, control underpinned by a suite of new data privacy laws being passed worldwide will play a part in greater personal security, and freedom, and in stronger democracies in an era where data collection is at unprecedented levels.  This is what our work and brand stand for and we are building a large, sustainable, for-profit business to catalyze this.  We have strong B2C and B2B businesses with respective product offerings informed by feedback from an active customer base growing between 30% and 200% year/year.  DeleteMe is well-capitalized: profitable for the last three years with an 8-figure balance sheet and large-scale venture firms as investors.

DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.

DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. Our Custom Request team works with DeleteMe members on custom data requests. Custom Removal  Advisors keep our members’ data safe by scouring the internet for information and facilitating its removal. In some cases, providing step by step DIY guides if customer interaction is necessary. 

Manage high value individual requests from DeleteMe customers

Perform audits of VIP customer information

Perform site investigations and keep accurate records of site information and removal method

Maintain detailed activity logs documenting your progress

Provide constant feedback to Custom  Advisor Team Leads/ Managers on both “problem sites” and internal tooling improvements

Assist with ad-hoc requests for data removal as needed

5+ years of experience in operations or customer service

3+ years of experience in incident management or rapid response customer service

Experience working with a high-growth company or fast-paced environments

Demonstrated history of developing and improving operational processes

History of delivering on large, impactful projects

Previous experience of working with global teams

Experience working with Product and Engineering teams

Flexibility to travel internationally as needed

Proficiency with G Suite, Slack, Jira

Comprehensive health benefits 

Flexible work schedule

100% work from home

Generous 401k matching

Paid time off

12 company paid holidays

Childcare expense reimbursement

Gym membership reimbursement

Birthday time off