Application Specialist

Job Summary:

We are seeking an Applications Specialist for Solid Round and Insert Cutting Tools. A successful representative is responsible for account management and generating new opportunities for the organization. The main task involves understanding customers' needs in metalworking, as well as educating customers, prospects, and distributors of GWS Tool Groups products and capabilities.

Supervisory Responsibilities: 

• none

Duties/Responsibilities:

• Scheduling appointments, meeting existing customers in order to review customer applications and product requirements and to determine opportunities.

• Effective planning to conduct sales presentations by meeting customers physically on a daily basis.

• Liaising between the company and the customers for up-to-date conditions on pricing, service, and latest product release launches.

• Generating and developing prospect accounts to increase revenue, by partnering with the distribution chain.

• Continuously updating all customers on company product modifications, changes, and enhancements.

• Enhancing up to date knowledge on new products, procedures, services, and tools by attending departmental and training meetings.

• Maintaining professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner.

• Effectively attending conferences and trade shows.

• Using marketing data to maximize sales effectiveness and efficiency by using relevant sales management tools.

• Organizing joint sale calls and attending them with distributors.

• Preparing reports for sales and marketing and maintaining expense accounts.

• Updating and maintenance of customer accounts including contact names and numbers for future sales.

• With the help of inside sales support, provide product quotes to customers as needed.

• Compliance with local laws, industry standards, Environmental, Health, and Safety requirements, and relevant ISO certifications.    

• Ensuring follow-up after passing leads to managers with complete profile customer information, calls-to-action, sources, dates.

Education and Experience:

• 5-8 years of experience in tooling and manufacturing process

• Ability to assist customers with processing parts and correct application of tools

• Strong Manufacturing background with a focus in Milling, Turning, Grooving (minimum of 5 years)

• Job shop experience is high in regard

• Assisting customers with proper speeds and feeds for materials used.

• Experience in designing special tools is highly regarded

• Experience processing customer parts from drawing to finished product.

• Account management for current customers

• Proven ability to develop new customers is ideal.

• Degree in any field of sales and marketing is highly regarded

Required Skills/Abilities: 

• Requires in depth knowledge and experience in own discipline and basic knowledge in related disciplines

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

• Supports colleagues to grow and to increase their capability to deliver.

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information. 

• Explains difficult or sensitive information; works to build consensus.

• Review and improve methods, tools and processes. Explore opportunities to share best practice within your own function.

• Effective time management, organization and multi-tasking skills.

• Special people skills to deal with customers and an outgoing personality.

• Able to prospect new accounts.

Physical Requirements: 

• Must have a valid driver's license and the ability to travel 50%

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift 15 pounds at times.

• Must be able to travel.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.