Global SMS Compliance Manager
Posted on 4/4/2023

501-1,000 employees

Customer engagement platform for marketing
Company Overview
Braze is committed to setting new standards in customer engagement. The company provides multi-channel marketing automations for companies to better engage with their customers.
San Francisco, CA, USA
Experience Level
Desired Skills
Legal & Compliance
  • You love the SMS channel and thrive in the opportunity to use your expertise to have significant business impact
  • You're capable of learning quickly and mastering complicated systems and manual processes
  • Your attention to detail and accuracy is evident in all that you do; you possess a strong completer-finisher attitude
  • You're empathetic and customer-centric
  • You're process-oriented and enjoy the clarity of well documented processes and best practices that bring structure to chaos
  • You're capable of working independently but also energized from working within a team and cross-functionally to help achieve the company's goals
  • Great communication skills, able to work with, influence & align with multiple stakeholders
  • Bachelor's Degree from a 4 year college or university (or similar experience-based proficiency level)
  • At least 5 years experience with SMS and preferably in a global setting
  • At least 3 years experience and proven skills in the area of compliance for SMS
  • 2-3 years experience in an operational role with a technical product, ideally in a SaaS, mobile or marketing automation oriented company
  • Excellent communication skills, able to work with, influence and align with multiple stakeholders
  • A desire to be hands-on in your daily work and drive accuracy through personal performance
  • A strong mindset of problem-solving with multiple operational tools
  • An understanding of the importance of analytical reporting to demonstrate progression towards your goals
  • Analytically driven
  • Be the main contact between Braze and our SMS providers for any updates that can affect Braze and our customers ability to send SMS globally
  • Local regulations in a country
  • Industry-specific regulations and how this can affect our customers, both locally and globally
  • Specific rules or regulations that carriers, or our SMS providers, might impose
  • Host recurring meetings with Braze's SMS providers to maintain strong alignment around policies that may impact SMS deliverability
  • Act as the Subject Matter Expert for SMS compliance related topics both internally and with our SMS providers
  • Be the internal escalation point and center of excellence for SMS compliance related issues
  • Maintain subject matter expertise on market requirements for SMS rules and regulations, and guide our customers and internal stakeholders on best practices
  • Own the Go-To-Market launch process for SMS code as Braze enters new countries for SMS
  • Establish and maintain documentation such as best practices and compliance to support Go-To-Market teams as we expand and onboard new markets
  • Provide input to country-specific documentation to show differences in SMS deliverability globally and to provide expertise on this information internally
  • Proactively communicate changes in country rules and regulations that can affect deliverability of SMS
  • Train internal teams on deliverability of SMS
  • Improve existing SMS compliance workflows and work cross-functionally to drive scalable solutions to improve customer outcomes
  • Optimize bidirectional communication channels with our SMS providers
  • Develop scalable communication channels for updating internal stakeholders about SMS changes
  • Create a sustainable playbook for reverse escalations from SMS providers and Mobile Operators, while maintaining overall ownership of the process
  • Provide input to tooling and processes to increase efficiency across the entire SMS lifecycle