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Strategic Account Manager
New York
Confirmed live in the last 24 hours
New York, NY, USA
Experience Level
Desired Skills
  • 3-5 years' experience working within a technical pre-sales position or a consultative sales position. 5+ years' experience in a client facing environment
  • 5+ years experience in consultative software solution sales and account management
  • Previous experience and/or domain knowledge within financial services/capital markets
  • Undergraduate degree, ideally in Computer Science, Business Administration or related field; MBA a plus
  • Ability to quickly and effectively build trusted working relationships with a variety of people and personalities
  • Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence
  • Comfortable reaching out to clients to arrange meetings and able to work past obstacles with persistence and poise
  • Effective in a fast-paced, dynamic working environment and able to effectively manage multiple priorities simultaneously. Strong organizational skills with attention to detail. Ability to both work independently and with others at all levels
  • Ability to assess client needs, identify omissions and gaps, and design optimal solutions
  • Creative thinking and seeking innovative solutions to complex technical/business problems. Ability to apply a logical and analytical approach to problem-solving
  • Excellent communication skills - able to represent the team, project and firm in all manner of client situations. Strong presentation skills to technical and business audiences, building on an ability to articulate and sell a vision. Excellent collaboration and influencing skills
  • Excellent interpersonal and client interaction skills, including ability to network effectively and build confidence with potential clients. Ability to maintain a calm and professional approach in challenging situations
  • Proven ability to manage complex sales cycles, with a track record of successful revenue attainment. Ability to close deals and overcome resistance and opposition from key decision-makers
  • Build and maintain relationships with existing clients by providing information and guidance; researching and recommending new opportunities; and recommending solutions to their new and/or ongoing business technology challenges
  • Develop and execute account planning and client relationship strategy, leverage thought leadership to build relationships, expand the Lab49 brand within the client, and uncover new opportunities
  • Proactively identify and drive new opportunities to serve the client's needs. Lead and/or execute proposal and SOW efforts and seek opportunities to introduce new or additional Lab49 service offerings and capabilities
  • Articulate and able to engage in conversation with senior executives about the benefits of Lab49 Consulting solutions for their organization
  • Collaborate with team members to win deals through effective team-selling, including meeting preparation, meeting follow-ups, proposal development, and deal closing activities
  • Use Salesforce CRM to ensure knowledge transfer regarding account development, outreach progress, and opportunity pursuit
  • Support account talent strategy, manage team communications and events, manage onboarding and offboarding and team collaboration tools
  • Manage confidential information requirements for your account, support compliance initiatives as needed, and support procurement relationships and contracting as needed
  • Oversee compliance with Lab49 standards to establish, monitor, manage and report key milestones and deliverables to ensure project health
  • Leads and develops cross-functional delivery teams to ensure impactful business outcomes. Meet regularly with stakeholders to ensure client satisfaction, resolving critical client satisfaction issues. Promptly escalates risks that affect client relationships or trust
  • Support the triage and resolution of critical program or project issues and scope changes throughout the project phases, including handling client escalations
ION Group

1,001-5,000 employees

Holding company
Company Overview
ION software wants to help improve decision-making, increase efficiency, simplify complex processes and empower people. They enable financial institutions, central banks and corporations to digitize and automate their most business critical processes.
  • Health, dental, and vision insurance
  • AD&D and disability insurance
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Mental health care
  • 401K plan
  • Performance bonus
  • Supplemental workers' compensation
  • Family medical leave & parental leave
  • PTO, paid holidays, sick days, bereavement leave, and volunteer time off
  • Commuter checks
  • Company social events
  • Employee assistance program
  • Free lunch
  • mobile phone discount
Company Core Values
  • We are entrepreneurial.
  • We are imaginative.
  • We are rigorous.
  • We think long-term.
  • We progress together.