Enterprise Customer Success Manager
Confirmed live in the last 24 hours
Smartcat

201-500 employees

AI-powered multilingual content translation and editing platform
Company Overview
Smartcat's AI-driven language platform provides a unique competitive advantage by enabling global enterprises to translate and create content in any format, significantly simplifying global operations. The platform's adaptive AI and access to a vast marketplace of linguists and editors allow for efficient, cost-effective scaling of the editing process. As a trusted partner to 20% of Fortune 500 companies, Smartcat demonstrates industry leadership in facilitating multilingual communication for global businesses.
AI & Machine Learning

Company Stage

Series B

Total Funding

$22.8M

Founded

2016

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

18%

1 year growth

63%

2 year growth

148%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
CategoriesNew
Customer Success & Support
Requirements
  • Proven successful experience in localization operations or account management
  • Five years of experience in customer success or account management within B2B SaaS or in a well-established translation company
  • Ability to understand the Smartcat product vision and platform functionality in depth
  • Strong data analysis skills coupled with the ability to uncover and demonstrate value to customers
  • Integrity, full commitment, and a strong sense of ownership
  • Fanaticism for customer success and satisfaction
  • Eagerness for success and an aggressive mindset towards growth
  • Openness to feedback and alternative opinions and ideas
  • Excellent communication skills and fluency in English, both written and spoken, to interact with colleagues, customers, and partners
  • Readiness to work in a highly intense cross-functional startup environment, requiring extreme focus, a sense of urgency, and persistence to breakthrough
  • Exceptional commitment to evidence- and data-informed decision-making
  • Comfortable working with remote teams across time zones
  • Easy going personality, high tolerance to cultural differences
Responsibilities
  • Reach quarterly objectives (software consumption) from a portfolio of assigned customers and help achieve quarterly team objectives
  • Accelerate engagement with newly registered users, through onboarding, regular customer meetings, QBRs, lunch & learns, etc., showing them the best path to success, and thus driving faster expansion and increased logo retention
  • Uncover additional growth and expansion opportunities within existing accounts, searching for additional use cases and users, collaborating with Key Account Sales to drive expansion in your portfolio of accounts
Desired Qualifications
  • Knowledge of other European languages