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Partner Technical Support
Spanish Bilingual
Posted on 8/31/2022
INACTIVE
Locations
Las Vegas, NV, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
JavaScript
C/C++/C#
SQL
Python
Writing
Requirements
  • Fluent in Spanish. Must be able to clearly read, write, and communicate in Spanish and English
  • Experience in a customer service or support capacity
  • Experience troubleshooting technical issues
  • Working knowledge of various programming languages: SQL, Python, C#, or JavaScript
  • Working knowledge of using data warehouses (ex. Google Big Query)
  • Demonstrable experience understanding a problem and developing solutions
  • Strong communication and interpersonal skills - being able to communicate ideas and develop relationships, whether verbally or in writing
Responsibilities
  • Support resellers, partners, customers, and internal teams through various communication mediums (i.e., phone, chat and email)
  • Be a technical expert on device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications
  • Coordinate with internal departments on the return/exchange process for Geotab devices and accessories
  • Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries
  • Manage, develop and deliver product service training directly to resellers and customers
  • Ensure successful resolution to all customer complaints and escalate severe concerns to the appropriate stakeholders
Geotab

1,001-5,000 employees

Open platform telematics technology provider
Company Overview
Geotab is on a mission to advance technology, empower businesses and make the roads safer for everyone. The company connects vehicles to the internet and provide web-based analytics to help organizations manage their fleets.
Benefits
  • Medical & dental
  • Retirement savings
  • Fitness membership
  • Baby bonus
  • Flex work arrangements
  • Home office reimbursement for select items
  • EV program
  • Learning reimbursement
Company Values
  • Collaborate and strive for transparency
  • Innovate and develop for the future
  • Do the right thing
  • Keep it simple
  • Embrace change
  • Work hard, your way