Assistant Service Delivery Manager

Job Description

Why Join Sodexo? 

At Sodexo, you’ll be part of a team that keeps operations running smoothly and helps communities thrive every day. From corporate workplaces to remote and mine-site operations, your work will have real, visible impact where it matters most. We offer meaningful careers and opportunities to grow, in a culture where safety, inclusion, wellbeing and purpose shape how we work, so you can truly belong, act to make an impact, and thrive. 

What’s the role? 

Reporting to the Head of Service Delivery Manager, you will be responsible for overseeing all village services, catering operations, accommodation services, housekeeping, and associated support functions. You will ensure safe, efficient, and compliant operations while fostering a positive team culture and maintaining strong client relationships.

Key Responsibilities

• Lead and manage large multidisciplinary catering and village services teams.
• Ensure the delivery of high-quality catering and hospitality services.
• Drive operational performance through effective workforce planning, rostering, and resource management.
• Maintain compliance with food safety, HACCP, health and safety, and contractual requirements.
• Build and maintain strong relationships with clients, stakeholders, and site leadership teams.
• Monitor operational performance through reporting, analysis, and continuous improvement initiatives.
• Coach, mentor, and develop team members to achieve operational and service excellence.
• Ensure a safe, inclusive, and engaged workplace culture.

About You  

• Demonstrated experience managing large catering and village services teams.
• Strong knowledge of food safety standards and HACCP principles.
• Proven leadership experience within remote sites, camps, hospitality, catering, accommodation, or village environments.
• Excellent people leadership, stakeholder engagement, and client relationship management skills.
• Experience supporting operational compliance, service delivery standards, and continuous improvement programs.
• Ability to travel safely to and from work 
• Physically fit and able to work long shifts (up to 11 hours) 
• You will be required to obtain a National Police Check, should you not have one dated within the last 6 months 
• Ability to endure remote environments in extreme weather conditions 
• Must pass a pre-employment medical, including drug & alcohol screening 

Why Join Sodexo? 

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.    

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.      

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.    

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply? 

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.     

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.    

What are you waiting for? Submit your application today and become part of the Sodexo family!   

Qualifications

Additional Information

Compensation: N/A to 120000 (AUD) (YEARLY)