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Full-Time

Client Support Specialist

Confirmed live in the last 24 hours

Onbe

Onbe

201-500 employees

Provides B2C payments and disbursement solutions

Fintech
Financial Services

Compensation Overview

$49.9k - $73.5kAnnually

+ Bonus

Junior

Dallas, TX, USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • Bachelor's degree preferred
  • 1-3 years of experience working in a client support and/or operations role with direct client interaction
  • Proficiency with Microsoft Excel, Word, and PowerPoint
  • Ability to travel for company and client-related meetings
Responsibilities
  • Fields troubleshooting emails and calls from the client and responds to issues and inquiries
  • Ensures first-order health for new clients and/or programs
  • Pulls key reports, metrics, and data and analyzes to promote program success
  • Acts as a product expert and serves as an advocate for the client and Onbe
  • Works with Client Support Managers to prepare for Business Reviews and client meetings
  • Demonstrates client knowledge to advise quarterly client budgeting exercises and reviews numbers monthly for variances to actual analysis
  • Collaborates on the integration of new programs for new and existing clients
  • Works on internal development projects as assigned and proactively created from their own identified business needs

Onbe offers B2C payments and corporate disbursement solutions, providing a platform with digital wallets, real-time payments, and global bank transfers. Their technology enables streamlined disbursement operations through no-code, low-code, and easy API integrations, while ensuring compliance, fraud monitoring, and revenue optimization.

Company Stage

N/A

Total Funding

N/A

Headquarters

Buffalo Grove, Illinois

Founded

1996

Growth & Insights
Headcount

6 month growth

15%

1 year growth

15%

2 year growth

15%