E-Commerce Specialist

Job Description

1. TikTok Shop Business Ownership & Performance

· Own end-to-end TikTok Shop business and drive GMV growth

· Monitor and optimize key performance metrics (GMV, CVR, AOV)

· Ensure overall account health, compliance, and platform performance

2. Affiliate, Agency & Partner Management

· Manage TikTok Shop agency and external partners

· Own affiliate strategy and performance optimization

· Collaborate with influencer marketing team to maximize sales

· Serve as the main point of contact for TikTok Shop AMs

3. Promotions & Campaign Execution

· Plan and execute TikTok Shop promotions

· Manage campaign setup and updates within OMS

· Align promotional strategy with inventory and sales targets

4. Inventory Planning & Fulfillment Operations

· Own sales forecasting tailored to TikTok Shop dynamics

· Monitor inventory levels and prevent stockouts

· Coordinate with 3PL for order fulfillment and issue resolution

5. Customer Experience & Fulfillment Coordination

· Coordinate with internal CS team on shipping-related issues

· Serve as the main point of contact with 3PL to resolve fulfillment and operational issues

· Identify fulfillment-related inefficiencies and improve overall customer experience

Qualifications

· 3+ years of experience in e-commerce or marketplace account management

· Direct experience with TikTok Shop preferred

· Experience in beauty, skincare, or cosmetics industry preferred

· Strong communication skills with agencies, external partners and cross-functional teams

· Fluency in both Korean and English required

· Strong ownership mindset with the ability to manage end-to-end operations

· Hands-on approach with the ability to execute and support strategic initiatives

Additional Information

*Occasional travel (less than 5%) may be required*

All your information will be kept confidential according to EEO guidelines.