Senior Manager

Job Description:

Job Description: Senior Engineering Manager

Overview:

• Vertex is seeking a Sr. Manager to spearhead the development of our strategic Integrations that enables multiple Vertex products for our customers. This role demands a deep engineering background with respect to building integrations and hands-on experience in building and scaling production-level systems. The ideal candidate will excel in leading teams to deliver high-quality solutions and will also provide mentorship, guidance, and leadership.

Who You Are:

• You're an engineering leader who thrives in the fast-paced world of SaaS. You’ve built and led high-performing teams, balancing innovation with operational excellence. You’re as comfortable defining a long-term technical vision as you are tackling complex customer challenges. Above all, you’re passionate about developing both people and software—creating an environment where engineers can do their best work.

The Impact You’ll Make:

• In this role, you’ll lead the teams for Integrations, mainly Oracle and NetSuite ERPs that enables the consumption of our products like Tax Determination, Einvoicing and Compliance. You’ll drive technical strategy and ensure smooth product releases that align with Vertex Quality standards. Your leadership will help shape our engineering culture and create scalable, customer-centric solutions.

What You’ll Be Doing:

Empower & Guide Your Team

• Remove roadblocks and create an environment where engineers can thrive.
• Set clear expectations and support professional growth.
• Cultivate a culture of learning, collaboration, and accountability.
• Encourage innovation while maintaining a strong focus on reliability and performance.

Drive Technical & Business Strategy

• Lead planning for new features, balancing customer needs with engineering sustainability.
• Define and execute a technical vision that scales with company growth.
• Translate business objectives into engineering roadmaps that drive measurable impact.
• Ensure high availability, performance, and operational efficiency of production systems.

Own Customer Success & Operational Excellence

• Stay ahead of customer needs and manage evolving requirements effectively.
• Lead incident response and resolution, ensuring service levels are met.
• Improve system reliability through automation, best practices, and performance monitoring.
• Ensure our solutions meet security, compliance, and industry best practices.

Communicate, Influence & Innovate

• Build strong relationships across engineering, product, partner and customer teams.
• Collaborate with stakeholders to align technical initiatives with business goals.
• Drive continuous improvement—learning from challenges and adapting processes.
• Advocate for quality, scalability, and innovation in everything we build.

Requirements

• 12+ years of experience in software development (preferred experience in the data space), with 5+ years of people management experience, demonstrating success in building, growing, and managing multiple teams.
• Extensive experience in architecting and building complex product integrations. Preferred knowledge of cloud-based services and tools in AWS, Azure, Snowflake.
• Strong experience with building complex product integration for Oracle and NetSuite ERPs.
• Strong experience in building production-level systems implementing DevOps best practices.
• Thorough understanding of best practices regarding agile software development and software testing.
• Understanding of security best practices when architecting SaaS applications on cloud Infrastructure.
• Ability to understand complex business systems and a willingness to learn and apply new technologies as needed.
• Proven ability to influence and deliver high-impact initiatives. Forward-thinking mindset with the ability to define and drive the team’s mission, vision, and long-term strategies.
• Excellent leadership skills with a track record of managing teams and collaborating effectively across departments. Strong written and communication skills.
• Proven ability to work with and lead remote teams to achieve sustainable long-term success.
• “Work together” and “Get Stuff Done” attitude without losing sight of quality, and a sense of responsibility to customers and the team.

Other Qualifications

• The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.