Full-Time

Customer Account Representative

Posted on 7/3/2024

AON3D

AON3D

51-200 employees

Designs and manufactures industrial 3D printers

Industrial & Manufacturing
Education

Senior

Montreal, QC, Canada

Position requires onsite presence in Montreal, Quebec.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • Mandatory : Formal education in electro-mechanical as technician or Engineer.
  • Excellent verbal and written communication skills in English; ability to simplify complex topics for customers.
  • Prior work experience in a technical environment (5+ years) and a customer-facing role.
Responsibilities
  • Ownership of specific customer accounts (Success Plan) to be single point of contact for customers at AON3D.
  • Act as liaison with Hardware & Software Engineering, Sales, Procurement, Warehouse, and Accounting.
  • Customer interface as Level 1 support (generalist) through calls or ticketing tool. This includes: Basic machine operation. Ex: Printer Setup, calibration, dual toolhead prints Machine technical issues. Ex: troubleshooting problems, preventive or corrective maintenance Print process questions Ex: material recommendation and compatibility, material handling, optimization of material properties and aesthetics
  • Sell and manage orders for aftermarket products (spares, consumables and filaments) and services (Plans, Training, Consulting).
  • Manage warranty or commercial support programs in support of customer requests.
  • Must be able to travel occasionally on-site (primarily Canada and US) for customer visits.
  • Possibility to balance office and remote work.

AON3D focuses on industrial 3D printing technology, creating affordable, high-temperature 3D printers that use advanced thermoplastics like PEEK and PEKK, suitable for industries such as aerospace and automotive. Their printers operate through additive manufacturing, building parts layer by layer, and they also provide services like material recommendations and technical support to help clients maximize their investment. AON3D stands out by avoiding proprietary materials and expensive licenses, making their technology more accessible and cost-effective. The company's goal is to offer comprehensive expertise in additive manufacturing, enabling businesses to efficiently produce high-quality parts.

Company Stage

Series A

Total Funding

$11.2M

Headquarters

Montreal, Canada

Founded

2015

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-6%

2 year growth

-4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for sustainable manufacturing boosts AON3D's efficient material usage capabilities.
  • Aerospace industry's need for lightweight materials aligns with AON3D's thermoplastic offerings.
  • AI integration in 3D printing enhances precision, benefiting AON3D's 'Basis' software platform.

What critics are saying

  • Emerging competition from companies like 3DGence could challenge AON3D's market position.
  • Supply chain vulnerabilities for materials like PEEK and ULTEM™ may impact production.
  • Rapid technological advancements require AON3D to continuously innovate to stay competitive.

What makes AON3D unique

  • AON3D offers high-temperature 3D printers using advanced thermoplastics like PEEK and ULTEM™.
  • Their M2+ printer provides large build volumes, ideal for industrial applications.
  • AON3D avoids proprietary materials, reducing costs and increasing accessibility for clients.

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Benefits

Competitive salary with advancement possibilities

Benefits & insurance starting day 1

Stock options

Training opportunities

Social clubs

Snacks & coffee

Dog-friendly

INACTIVE