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Full-Time

Customer Account Representative

Confirmed live in the last 24 hours

AON3D

AON3D

51-200 employees

Manufactures high-temperature industrial 3D printers

Automotive & Transportation
Industrial & Manufacturing
Aerospace
Education
Healthcare

Senior, Expert

Montreal, QC, Canada

Position requires onsite presence in Montreal, Quebec.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • Mandatory : Formal education in electro-mechanical as technician or Engineer.
  • Excellent verbal and written communication skills in English; ability to simplify complex topics for customers.
  • Prior work experience in a technical environment (5+ years) and a customer-facing role.
Responsibilities
  • Ownership of specific customer accounts (Success Plan) to be single point of contact for customers at AON3D.
  • Act as liaison with Hardware & Software Engineering, Sales, Procurement, Warehouse, and Accounting.
  • Customer interface as Level 1 support (generalist) through calls or ticketing tool. This includes: Basic machine operation. Ex: Printer Setup, calibration, dual toolhead prints Machine technical issues. Ex: troubleshooting problems, preventive or corrective maintenance Print process questions Ex: material recommendation and compatibility, material handling, optimization of material properties and aesthetics
  • Sell and manage orders for aftermarket products (spares, consumables and filaments) and services (Plans, Training, Consulting).
  • Manage warranty or commercial support programs in support of customer requests.
  • Must be able to travel occasionally on-site (primarily Canada and US) for customer visits.
  • Possibility to balance office and remote work.

AON3D focuses on industrial 3D printing technology, creating affordable high-temperature 3D printers that use advanced thermoplastics like PEEK and PEKK, suitable for industries such as aerospace and automotive. Their printers allow for the production of large, durable parts in a single print run, and they provide services like material recommendations and technical support to help clients maximize their investment. Unlike competitors, AON3D avoids proprietary materials and expensive licenses, making high-performance 3D printing more accessible. The company's goal is to offer comprehensive additive manufacturing expertise to help businesses efficiently produce high-quality parts.

Company Stage

Series A

Total Funding

$13.6M

Headquarters

Montreal, Canada

Founded

2015

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-9%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Securing $11.5M in funding and manufacturing 3D printed parts for the Astrobotic Peregrine Moon Lander Mission highlights AON3D's potential for high-impact projects.
  • The launch of new high-performance materials and firmware upgrades like Duplication Mode and Mirror Mode enhances the versatility and appeal of AON3D's offerings.
  • Strategic partnerships, such as with Astrobotic Technology, demonstrate AON3D's capability to contribute to cutting-edge aerospace projects.

What critics are saying

  • The competitive landscape of industrial 3D printing requires continuous innovation to maintain market position.
  • Dependence on high-performance materials and advanced thermoplastics could limit market reach to industries with specific needs.

What makes AON3D unique

  • AON3D's focus on high-temperature 3D printing with advanced thermoplastics like PEEK and PEKK sets it apart in the industrial 3D printing market.
  • Their strategy of avoiding proprietary materials and expensive licenses makes high-performance 3D printing more accessible and cost-effective for clients.
  • The introduction of the 'Hylo' smart high-temperature 3D printing system and 'Basis' software platform with process simulation and machine learning further differentiates AON3D from competitors.

Benefits

Competitive salary with advancement possibilities

Benefits & insurance starting day 1

Stock options

Training opportunities

Social clubs

Snacks & coffee

Dog-friendly