IT Support Technician
Posted on 2/9/2024
Gearset

201-500 employees

Comprehensive Salesforce DevOps platform for deployment and testing
Company Overview
Gearset, a Salesforce DevOps solution provider, offers a comprehensive suite of services including metadata deployments, data deployments, continuous integration, and automated release pipelines, all designed to accelerate project delivery and enhance collaboration. The platform's deep understanding of Salesforce data and metadata relationships, coupled with its commitment to DevOps best practices, makes it a reliable choice for over 1000 companies, including industry leaders like McKesson, Accenture, and IBM. Additionally, Gearset's commitment to customer education, as demonstrated by their weekly 30-minute demo sessions, showcases their dedication to helping clients optimize their Salesforce release processes.
B2B

Company Stage

Seed

Total Funding

$55M

Founded

2015

Headquarters

, United Kingdom

Growth & Insights
Headcount

6 month growth

9%

1 year growth

13%

2 year growth

77%
Locations
Cambridge, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
CategoriesNew
IT & Security
Customer Success & Support
Requirements
  • Technical predisposition and desire to learn
  • Meticulously organized and takes pride in work
  • Good customer service skills
  • Analytical approach to troubleshooting and problem solving
  • Proficiency in MacOS and Windows
Responsibilities
  • Provide internal IT support for equipment and support needs
  • Support use of current systems including Google Workspace and Jamf
  • Get involved in ongoing projects such as new security initiatives, hardware deployment, and training
  • Assist with asset management and warranty tracking
  • Help with distribution of hardware for in-person and remote employees
  • Contribute to the future development of the IT support role
Desired Qualifications
  • Track record of delivering exceptional customer service
  • Experience in running or supporting presentations or training sessions
  • Relevant experience in an IT role