Job Type:
Full time
Hourly
Job Description:
Location Details:This is an onsite position located in our Fayetteville Car Care Facility.
Position Schedule/Shift:Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the technician position and level.
ACG Car Care Technicians complete routine scheduled maintenance service on automobiles and trucks, as directed by a manager or Service Advisor. They spend their day performing basic automotive repair, adjustments and maintenance procedures, including, but not limited to; oil changes, tire replacement & repairs and general vehicle maintenance.
Drive vehicles into service bays, prepare them for, and complete digital vehicle inspection
Performs general automotive maintenance and repairs
Test drive vehicles and prepare vehicles for delivery to customers, after necessary repairs and maintenance are complete
Keep the shop clean and organized to ensure a positive member/customer experience
Learn from Technician A, B, and C colleagues to further advance your career
All General Service Tech opportunities plus:
Perform automotive repairs, adjustments and maintenance procedures as outlined on repair orders
Complete fluid exchanges, alignments, brake services, basic repair, and maintenance services, etc.
All Tech C opportunities plus:
Work with, mentor, and train less experienced Technicians
Performs all Service Technician C duties plus advanced repair and maintenance services.
All Tech B opportunities plus:
Work with, mentor, and train less experienced Technicians
Complete electrical repairs, diagnostic repairs, drivability diagnostics, etc.
Minimum Qualifications:All Service Techs
Have a High School diploma, GED, or technical school certification
Possess a valid driver’s license
Are knowledgeable about automotive and/or truck systems, tools, and technical resources, and can independently perform a variety of basic repairs and maintenance of automobile and truck vehicles
Understand and consistently demonstrate the proper use of equipment and tools used in such repair and maintenance, and the need to maintain a clean, safe, and organized work area.
Can consistently provide exceptional customer service and improve customer service scores
Preferred Qualifications(General Service Tech):
G1-Auto Maintenance & Light Repair preferred
State inspection certificate where applicable
Minimum Qualifications(Technician C):
All General Service Tech requirements plus:
Minimum of 6 months relevant experience in automotive repair or completion of formal automotive training program.
Preferred Qualifications(Technician C):
All General Service Tech preferred qualifications plus:
ASE Certifications (or their equivalent). A4-Suspension & Steering, A5-Brakes
Minimum Qualifications (TechnicianB):
All C Tech requirements plus:
3 years or more of experience repairing vehicles at a dealership or automotive center
Preferred Qualifications(Technician C):
All C Tech preferred qualifications plus:
Two other ASE certifications (or their equivalent)
Minimum Qualifications (TechnicianA):
All B Tech requirements plus:
5 years or more of experience repairing vehicles at a dealership or automotive center
Preferred Qualifications(TechnicianA):
All B Tech preferred requirements plus:
ASE Certifications (A1 – A8) with Master Technician designation or the equivalent combination of technician certifications and ASE certifications.
ASE certification L1-Advanced Engine Performance Specialist
May experience loud noises and odors intermittently in the shop environment.
This position involves standing, walking,and normal physical mobility, including reaching, grabbing, lifting,and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)
Must have own tools appropriate for their skill level for use in the center.
Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.
Must be able to maintain working on your feet in a concrete facility for the entire work shift.
Compensation& Benefits Overview:
ACGcomplies withall applicable state and local lawsregardingrequired benefits (including PTO,paidsick leave,etc.).
Pay rates starting at (rate based on experience + annual bonus eligibility)
General Service Tech: $15 - $17 hourly
C Technician: $17 - $25 hourly, based on production
B Technician: $40,000 - $70,000+; hourly base with a weekly production bonus opportunity.
A Technician: $65,000 - $110,000+; hourly base with a weekly production bonus opportunity.
At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program (confidential support services).
Financial Protection & Insurance
Company-paid basic life insurance.
Optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan to support long-term financial goals.
3% automatic deferral uponeligibility;may contribute 1% to 50% of eligible earnings, eitherpre- or post-tax.
Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
Additionalcompany contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at90 daysof employment.
Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may includeadditionalPTO based on role and/or state & local requirements.
Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and willaccrueat a minimum of 3 hours per month.
Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floatingholidaysand 1 volunteer day. Holidays vary by business unit schedules.
Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Career Growth & Education
Tuitionassistance(up to $5,250 annually; 80% covered by ACG).
Professional certification support with 100% reimbursement for eligible programs.
Opportunities for career development and advancement.
Complimentary AAA membership with roadsideassistanceand travel discounts.
Adoptionassistanceprogram.
Job Posting Period:This position is open and accepting applications on an ongoing basis and may close at any time once a qualified candidate pool isidentified.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
Automotive Service & Repair (1)